total_score

leadership_score

people_score

systems_score

LL Diagnostic Friction Check | Dr. Lynda Lawton Consultancy

leadership_ratio

people_ratio

systems_ratio

Too much firefighting: I or my senior team spend too much of our time dealing with day-to-day problems instead of working on the business.

Myself or my senior leaders capacity is maxed out, making growth feel risky.

Important decisions take too long: Important decisions regularly get delayed while we wait for information, agreement or approval.

Meetings don't always lead to action:Meetings can finish without clear decisions, ownership or agreed next steps

Pillar 1:Leadership & Decision Making

Teams aren't always working to the same priorities: Different managers or teams can have competing priorities, making it difficult to agree where time, people or resources should be focused

Good people are becoming frustrated or exhausted: Some of our best people are becoming frustrated by inefficient processes, unnecessary work or problems that keep getting in their way.

Work gets stuck between teams: Projects or important work can lose momentum, quality or accountability when they move from one person or team to another

Recurring Operational Slip-ups: The same client-facing or execution errors happen repeatedly in the business

Pillar 2: People, Priorities & Execution

We have too many tools and systems: We use a growing number of software, AI or digital tools, but they don't always work well together or make work simpler.

Information isn't always easy to find or share: People can struggle to see what others are doing, find the information they need or stay connected across teams, locations or communication channels.

Work gets held up waiting for information or approval: People regularly have to chase others, wait for responses or follow up before they can complete their work.

It's not always clear who owns the outcome: There can be uncertainty about who is responsible for getting something done, resulting in tasks being missed, duplicated or passed between people.

Too much work still depends on manual processes: People spend significant time doing repetitive administration, entering information more than once or manually moving work between systems.

LL Diagnostic Friction Check | Dr. Lynda Lawton Consultancy

Where Is Your Business Losing Momentum? Identify the organisational friction that may be costing your business time, productivity and profit - and find out where to start.