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Junior Technical Support Application

Hi there! 👋

Are you about to complete your studies in Computer Science, Informatics, or a related field and wondering where to start your career journey? Are you interested in technical support, and collaborating with different teams to solve real technical challenges? Are you communicative, enjoy problem-solving, and curious about how troubleshooting works behind the scenes of complex systems?

We are looking for a Junior Technical Support, a student in the final stage of studies, recent graduate, or someone at the beginning of their professional career, who will support customer and internal technical support activities. You’ll be joining a supportive, experienced, and collaborative team that will help you grow and develop your skills.

Read more about the role below and see if you are a match!

👾 WHO ARE WE? At GameArt, we are all about delivering high-quality online video slot games, developing for online casino operators in regulated markets around the world. Our international remote-first team crafts top-tier games with eye-catching graphics, innovative concepts, and cutting-edge tech, tailored to customers’ preferences and markets.

ℹ️ THE KEY BITS:

> Location: Nova Gorica, Slovenia

> Work setting :Hybrid work (remote & office)

> Recruitment process: 1st Interview, Task, 2nd Interview, 3rd Interview, Offer

> Your profile: A proactive and detail-oriented final-year student or recent graduate with strong communication skills, an interest in technical support, willingness to learn and grow in a dynamic tech environment.

> Your goal: To support customers and internal teams by helping resolve technical issues, ensuring smooth daily operations, and continuously developing your technical and professional skills.

> Your role: You will provide first-level technical support, investigate reported issues, monitor operational processes, and collaborate with different teams to deliver efficient support and problem resolution.

> What we offer to you: A hybrid, full-time role, long-term, growth opportunities, creative freedom without micromanagement, and a dynamic international team that values fresh ideas, collaboration, and fun gatherings.

🧑‍💻 WHAT YOU WILL DO:

Customer and partner technical support

> Provide first-level technical support to customers and external partners.

> Respond to inquiries related to system usage, core functionalities, and digital products.

> Troubleshoot and resolve basic technical issues using tools such as Jira, Excel, Zendesk, Postman, Elasticsearch, Microsoft Teams, and internal platforms (e.g. Backoffice, Testing Tool), in accordance with established procedures and support guidelines.

> Deliver clear and accurate information regarding system operations and product usage.

> Perform basic player winnings verification and validation checks.

Issue resolution and coordination

>Review reported issues and collect relevant information for further technical investigation (e.g. via Jira, Zendesk, and Elasticsearch).

> Monitor high-value player winnings and perform required operational checks.

> Monitor blocked player statuses and escalate irregularities when necessary.

> Collaborate with internal teams via Microsoft Teams and internal tools to support timely resolution of operational and technical issues.

Internal support and documentation

> Provide basic technical assistance to internal teams, including Account Management and Project Management.

> Maintain accurate records and updates within ticketing and support management systems (e.g. Jira, Zendesk, Excel).

> Contribute to the improvement and maintenance of internal technical documentation, procedures, and support guidelines.

🎯 ARE WE A MATCH?

> 0–1 years of relevant work experience.

> Basic understanding of information systems, software applications, and digital products.

> Basic knowledge of technical support processes and incident handling procedures.

> Fluent in English (both written and spoken).

⭐️ YOUR CHARACTERISTICS:

> Clear communication and collaboration. You can explain technical information in a simple and understandable way, actively listen to others, and collaborate effectively with different teams to find solutions.

> Attention to detail and accuracy. You notice even small issues or irregularities, helping to identify and resolve problems quickly and efficiently.

> Analytical thinking and problem-solving mindset. You enjoy understanding why something is not working, asking questions, and finding effective solutions, even while learning.

> Reliability and accountability. You follow tasks through to completion, meet agreed deadlines, and understand that your contribution directly impacts the customer experience.

> Proactivity and willingness to learn. You are eager to explore new tools, try different approaches, and suggest improvements.

> Curiosity and adaptability. You adapt quickly to new situations, are open to feedback, and are motivated to continuously expand your knowledge of our systems and processes.

🚀 WHAT’S IN IT FOR YOU?

> Hybrid settings. Work from the office in Nova Gorica and from home.

> Full time & long-term position. We are in it for the long run, offering an indefinite contract with 6-month probation period.

> Enjoy autonomy and direct impact, there is no time for micromanagement.

> Friendly, international, and multicultural environment.

> Dynamic and fun work. We make games, it’s never a dull moment.

> We welcome new fresh ideas and different perspectives.

> A collaborative and supportive culture focused on quality, innovation, and long-term success.

We like to meet up together at least two times a year, at an annual teambuilding and New Year’s party.

💌 READY TO JOIN THE WORLD OF GAMES?

If you’d enjoy helping users solve technical issues, are curious about how systems work behind the scenes, and want to build your skills in technical support while collaborating with both clients and internal teams, we’d love to hear from you!

You are a few clicks away from applying for the job by filling in the short form below. ⬇️

1️⃣ Nice to e-meet you. What is your full name? 🤝

2️⃣ E-mail we can reach you at? 💌

3️⃣ What is your phone number? 📱

4️⃣ Where are you located? 🇸🇮 For this position, we are looking for someone based near Nova Gorica, who can regularly work from the office with the support team.

5️⃣ CV and/or LinkedIn profile: You can either attach your CV or share your LinkedIn profile with us.

Size limit: 10 MB

6️⃣ What is your status? (graduate to be, recent graduation, ...)

7️⃣ Are you available to work 5 days per week, 8 hours per day, and commuting to the office in Nova Gorica? We are a remote-first company; however, for this role, we would prefer someone based in or near Nova Gorica, as the team you will be working closely with prefers to operate from the office.

Office & 5 days/week

Yes

Maybe

8️⃣ Rate your experience on a scale full of stars. 1 ⭐️ being beginner and 5 ⭐️ being expert.

	⭐️	⭐️⭐️	⭐️⭐️⭐️	⭐️⭐️⭐️⭐️	⭐️⭐️⭐️⭐️⭐️
Communication skills
Problem-solving skills
Understanding computer systems and applications
English (written)
English (spoken)

9️⃣ Could you briefly introduce yourself and tell us why this type of role interests you?

🔟 What are the most important things you are looking for in the workplace?

Choose 3.

Workplace important

💬 Do you have any thoughts, or comments you would like to share with us?