Practice Name: Get Nutrihelp
Practitioner: Kath Nagle
Effective Date: September 2026
At Get Nutrihelp, I strive to provide the highest standard of care, professional ethics, and support. If you are unhappy with any aspect of your service, consultation, or experience, I welcome your feedback and treat all complaints seriously, confidentially, and with fairness.
In many cases, issues or misunderstandings can be resolved quickly through open conversation.
How to raise it: You are encouraged to raise any initial concerns verbally during your session or via email.
Response: I will discuss your concerns openly with you to see if we can reach a mutually agreed solution (such as adjusting your care plan or clarifying expectations).
If your concern cannot be resolved informally, or if you prefer to make a formal complaint:
How to submit: Please put your complaint in writing via email to kathleennagle21@gmail.com with the subject line "Formal Complaint". Please detail what occurred, dates, and your desired outcome.
Acknowledgment: I will acknowledge receipt of your written complaint within 3 business days.
Investigation & Response: I will review session records and notes thoroughly and objectively. A full written response, outlining any findings or proposed resolutions, will be provided within 14 business days of acknowledgment.
Because Get Nutrihelp is operated as a solo practice, if you feel your formal complaint has not been addressed fairly or resolved to your satisfaction, you have the right to escalate the matter to an independent professional body.
You may contact my professional accrediting / registering bodies for independent advice and mediation:
Complementary and Natural Healthcare Council (CNHC): Offers an independent fitness to practise and complaints procedure for registered complementary health practitioners. (Contact: info@cnhc.org.uk)
Professional Association / Insurer: (You can insert your relevant Kinesiology association, BANT, or professional indemnity insurer details here).
