i4HomeLink Homeowner Customer Discovery Survey

Thank you for taking the time to complete this survey.

We're developing i4HomeLink, an AI-powered property operations platform designed to make it easier to manage your home, book trusted professionals, store important property documents, and keep track of maintenance throughout your property's lifetime.

This survey will take approximately 5–7 minutes to complete. Your responses are confidential and will directly influence the development of our platform.

Section 1 – About You

1. Which best describes you?

2. What type of property do you live in?

3. Approximately how old is your property?

4. Do you own more than one property?

Yes

Section 2 – Managing Your Property

5. How do you currently manage home maintenance?

6. How often do you require maintenance or repair work?

7. Which services have you used in the past 12 months?

Section 3 – Finding Service Providers

8. How do you usually find tradespeople or service providers?

9. What is your biggest challenge when hiring someone?

10. How important are customer reviews when choosing someone?

Section 4 – Property Maintenance

11. Which maintenance issues concern you most?

12. Have you ever experienced delays because contractors were waiting for other work to be completed?

Yes

Not Sure

13. If yes, how frustrating was the experience?

Section 5 – Documents & Property Records

14. Where do you currently store important property documents?

15. Which documents would you like stored securely in one place?

16. How valuable would a digital property history be?

Section 6 – Artificial Intelligence

17. Which AI features would be most useful?

18. Would you trust AI to help organise home maintenance if you remained in control of the final decisions?

Yes

Maybe

Section 7 – Platform Features

19. How valuable would the following features be?

	1 (Not Valuable)	2	3	4	5 (Very Valuable)
Book trusted professionals
Compare quotes
Live job tracking
Real-time communication
Digital property records
Maintenance reminders
Secure document storage
AI assistance
Photo progress updates
Payment tracking
Property timeline
Emergency repair support

Section 8 – Future Platform

Imagine one platform where you could:- Manage your entire property
- Book trusted tradespeople
- Arrange cleaners
- Book movers
- Store important documents
- Track every repair
- Receive AI maintenance recommendations
- View your property's complete maintenance history
- Communicate with everyone involved in one place

20. How interested would you be in using a platform like this?

21. Which feature would convince you to use i4HomeLink?

22. Would you be interested in joining our early pilot programme?

Yes