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Customer Support Representative (Beauty)

Job Summary:

Permanent employee, Full-time, Remote, PST Shift
As a Customer Support Representative, you’ll be the warm, knowledgeable voice of our beauty e-commerce brand—answering calls, resolving issues, and guiding shoppers to the perfect products. Using Zendesk and Slack, you’ll handle everything from order status and returns to shade-matching questions, ensuring every interaction reflects our commitment to confidence and self-care.
WE ARE LOOKING FORWARD TO HEARING FROM YOU!

Thank you for your interest in applying to Elite Talent Recruit. Please fill out the following form. 

First Name:

Last Name:

Birthday:

Expected Salary Monthly (in USD):

Email:

Phone:

LinkedIn Link

Interview Availability:

Start Date Availability:

CV:

Work Sample Link:

Customer Support Work Experience (Years)

US Account Work Experience (Years)

Experience in E-commerce

Experience in E-commerce
A
B

What is the extent of your work experience in E-commerce?

Experience in the Beauty Industry

Experience in the Beauty Industry
A
B

What is the extent of your work experience in the beauty industry?

Experience in Responding to Customer Queries via Email, Chat, Social Media, and Phone

Experience in Responding to Customer Queries via Email, Chat, Social Media, and Phone
A
B

What is your average first response time?

How many chats or calls do you typically handle in a day?

Experience in Assisting with Placement of Orders, Refunds, or Exchanges

Experience in Assisting with Placement of Orders, Refunds, or Exchanges
A
B

Experience in Documenting Customer Interactions, Issues, and Resolutions

Experience in Documenting Customer Interactions, Issues, and Resolutions
A
B

Experience in Feedback Collection

Experience in Feedback Collection
A
B

Experience in Maintaining Records

Experience in Maintaining Records
A
B

Experience with Zendesk

Experience with Zendesk
A
B

Experience with Slack

Experience with Slack
A
B

Experience with Verint

Experience with Verint
A
B

Experience with Assembled

Experience with Assembled
A
B

What other CRM tools or customer support software do you have experience with?

What e-commerce platforms do you have experience with?

Please provide a voice memo sample [link]. Record yourself delivering the following spiel: "Hello, thank you for calling, my name is [your name]. How can I help you today?"

Available to Work Full Time:

Available to Work Full Time:
A
B

Available to Work Part-Time:

Available to Work Part-Time:
A
B

Available to Work Pacific Standard Time (PST) hours

Available to Work Pacific Standard Time (PST) hours
A
B

Available to Work on Weekends

Available to Work on Weekends
A
B

Amenable to Working on a Project Basis (4 Months)

Amenable to Working on a Project Basis (4 Months)
A
B

Willing to Work on a Voice Account (Phone Support)

Willing to Work on a Voice Account (Phone Support)
A
B

What motivates you to seek a new job opportunity at this time?

Are you located in the Philippines

Are you located in the Philippines
A
B