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Customer Support Representative

Job Summary:

Permanent employee, Full-time, Remote, PST Shift
The Customer Support Representative is the front line of communication for our brand, ensuring customers feel valued, heard, and supported. This role requires excellent communication skills, a professional and empathetic demeanor, and the ability to troubleshoot and resolve issues efficiently. The ideal candidate will thrive in a fast-paced environment and possess strong problem-solving and multitasking abilities.
WE ARE LOOKING FORWARD TO HEARING FROM YOU!

Thank you for your interest in applying to Elite Talent Recruit. Please fill out the following form. 

First Name:

Last Name:

Birthday:

Expected Salary Monthly (in USD):

Email:

Phone:

LinkedIn Link

Interview Availability:

Start Date Availability:

CV:

Work Sample Link:

Customer Support Work Experience (Years)

US Account Work Experience (Years)

Experience in E-commerce

Experience in E-commerce
A
B

What is the extent of your work experience in E-commerce?

Experience in B2B

Experience in B2B
A
B

What is the extent of your experience in B2B customer support, and which companies have you worked with in this capacity?

Experience in Responding to Customer Queries via Email, Chat, Social Media, and Phone

Experience in Responding to Customer Queries via Email, Chat, Social Media, and Phone
A
B

What is your average first response time?

How many chats or calls do you typically handle in a day?

Experience in Assisting with Placement of Orders, Refunds, or Exchanges

Experience in Assisting with Placement of Orders, Refunds, or Exchanges
A
B

Experience in Documenting Customer Interactions, Issues, and Resolutions

Experience in Documenting Customer Interactions, Issues, and Resolutions
A
B

Experience in Feedback Collection

Experience in Feedback Collection
A
B

Experience in Maintaining Records

Experience in Maintaining Records
A
B

What CRM tools or customer support software do you have experience with?

What CRM tools or customer support software do you have experience with?

What other tools do you have experience with?

What e-commerce platforms do you have experience with?

Please provide a voice memo sample [link]. Record yourself delivering the following spiel: "Hello, thank you for calling, my name is [your name]. How can I help you today?"

Available to Work Full Time:

Available to Work Full Time:
A
B

Available to Work Part-Time:

Available to Work Part-Time:
A
B

Which timezones are you available to work in?

Which timezones are you available to work in?

Available to Work on Weekends

Available to Work on Weekends
A
B

What motivates you to seek a new job opportunity at this time?

Are you located in Latin America

Are you located in Latin America
A
B