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Flexi Agent

Company description

LekkeSlaap is South Africa’s leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town, LekkeSlaap is committed to innovation, best-in-class customer service and setting new standards in travel technology.

Role description

We’re looking for a dynamic and adaptable Flexi Agent to join the team! This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and is eager to support multiple operational teams. The ideal candidate is enthusiastic, tech-savvy, and detail-oriented, with a solution-focused mindset and the ability to work both independently and collaboratively. Expect a dynamic environment where quick thinking, adaptability, and strong communication skills are key to delivering seamless experiences. If you're proactive, excited by new challenges, and a quick learner, this is the opportunity for you.

Responsibilities

• Provide support to operational teams, including Property Support & Onboarding, Sales, and Booking Teams.

• Manage multiple projects and tasks with high attention to detail.

• Communicate effectively with team members and stakeholders to ensure timely project completion.

• Adapt to new responsibilities as needed, demonstrating flexibility and initiative.

• Develop in-depth knowledge of company policies, procedures, and software, staying up to date with updates.

• Foster strong working relationships through collaboration and a positive attitude.

Requirements

• Strong communication and interpersonal skills.

• Fluency in Afrikaans and English (written and verbal).

• Excellent computer literacy.

• Work well independently and in a team.

• Confidence and resilience under pressure.

• Capacity to learn new tools and technologies quickly.

• Clear and confident telephone etiquette.

• Strong work ethic, reliability, and professionalism.

• Proactive and willingness to take on new challenges.

• Excellent time management, problem-solving, and organisational skills.

Benefits

• Vibrant work environment

• FeelBetterFast (Employer-funded pharmacy visit)

• Pension Fund

• Additional leave days

• Monthly team events and more!

Shift schedule

• Agents are required to work over weekends, typically once a month, depending on your shift schedule.

• Shifts may adjust seasonally.

• Agents may be required to work on select public holidays if they fall within your shift rotation.

• All weekend and holiday shifts will be compensated accordingly.

Click 'Next' to start your application! 🚀