Revenue Cycle Management and Innovation Study
We’re conducting a study to understand how health centers manage their revenue cycles, what inefficiencies cost them, and which solutions can increase their margins.
⏱ Estimated time: 7–9 minutes
🔒 Your responses will remain confidential.
Section 1: Facility Background
What type of healthcare facility do you represent?
*
What type of healthcare facility do you represent?
How many Providers work at your facility?
*
How many Providers work at your facility?
What is your patient volume (approx.)
*
What is your patient volume (approx.)
How do you currently manage revenue cycle management?
*
How do you currently manage revenue cycle management?
How would you describe the complexity of your current RCM process?
*
How would you describe the complexity of your current RCM process?
To what extent does your current RCM model (in-house, outsourced, hybrid) reduce or add to staff workload?
*
To what extent does your current RCM model (in-house, outsourced, hybrid) reduce or add to staff workload?
Which RCM tasks creates the most stress or burden for staff?
*
Which RCM tasks creates the most stress or burden for staff?
On average, how much stage time is spent troubleshooting RCM issues?
*
On average, how much stage time is spent troubleshooting RCM issues?
Section 2: Current Operations
Which system do you currently use?
*
Which system do you currently use?
Average time to collect payment after claim submission (Days in A/R)
*
Average time to collect payment after claim submission (Days in A/R)
What % of claims are denied on first submission?
*
What % of claims are denied on first submission?
Staff hours per week spent on RCM tasks:
*
Section 3: Revenue Losses
What % of annual revenue is lost due to the following?
Delayed patient payments (0-20%)
*
If you've conducted a recent audit, what was the estimated annual loss uncovered?
*
If you've conducted a recent audit, what was the estimated annual loss uncovered?
Section 4: Awareness & Bottlenecks
What are your top 3 bottlenecks in RCM?
*
What are your top 3 bottlenecks in RCM?
Which tasks do you believe could be automated?
*
Which tasks do you believe could be automated?
Which tasks are already automated?
*
Which tasks are already automated?
Section 5: Technology & Solutions
Which types of solutions are you open to exploring?
*
Which types of solutions are you open to exploring?
What is your biggest concern with adopting new RCM Technology?
*
What is your biggest concern with adopting new RCM Technology?
What do you hope to achieve with adopting new RCM Technology?
*
Section 6: Financial Impact
If inefficiencies were solved, what margin increase do you estimate?
*
If inefficiencies were solved, what margin increase do you estimate?
Average dollar value of denied/written-off claims per month:
*
Average dollar value of denied/written-off claims per month:
How do RCM inefficiencies impact your organization most?
*
How do RCM inefficiencies impact your organization most?
Would you be open to piloting innovative RCM tools in your facility?
*
Would you be open to piloting innovative RCM tools in your facility?
If maybe, what would get you to say yes?
Section 7: Demographics & Follow-up
Billing/RCM team size (# of FTEs)
*
Would you like a customized benchmark report comparing your performance with industry averages?
*
Would you like a customized benchmark report comparing your performance with industry averages?
If yes, what is your email?
Would you be interested in further collaboration on research or pilots
*
Would you be interested in further collaboration on research or pilots