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Revenue Cycle Management and Innovation Study
We’re conducting a study to understand how health centers manage their revenue cycles, what inefficiencies cost them, and which solutions can increase their margins.
⏱ Estimated time: 7–9 minutes
🔒 Your responses will remain confidential.
Section 1: Facility Background
What type of healthcare facility do you represent?
*
A
Primary Care Clinic
B
Specialty Clinic
C
Urgent Care
D
Hospital/Health System
E
FQHC/Community Health Center
F
Other
G
If Other, please specify
How many Providers work at your facility?
*
A
1-5
B
6-20
C
21-50
D
50+
What is your patient volume (approx.)
*
A
<10,000
B
10,001-50,000
C
50,001-100,000
D
100,000+
How do you currently manage revenue cycle management?
*
A
In-house team
B
Outsourced
C
Hybrid
How would you describe the complexity of your current RCM process?
*
A
Very Simple
B
Manageable
C
Complex
D
Extremely complex
To
what extent does your current RCM model (in-house, outsourced, hybrid) reduce or add to staff workload?
*
A
Significantly reduces workload
B
Slightly reduces workload
C
No impact
D
Increases workload
Which RCM tasks creates the most stress or burden for staff?
*
A
Eligibility checks
B
Prior Authorizations
C
Coding/Documentation
D
Denial Management/appeals
E
Patient collections
F
Communication with payers
On average, how much stage time is spent troubleshooting RCM issues?
*
A
<5 hours/week
B
6-10 hours/week
C
11-20 hours/week
D
20+ hours/week
Section 2: Current Operations
Which system do you currently use?
*
EHR
Practice Management System
Billing/Claims Processing
Patient Payment Portal
Average time to collect payment after claim submission (Days in A/R)
*
A
<20 days
B
21-40 days
C
41-60 days
D
60+ days
What % of claims are denied on first submission?
*
A
0-5%
B
6-10%
C
11-20%
D
21%+
E
Staff hours per week spent on RCM tasks:
*
Eligibility checks
Prior authorizations
*
Chart reviews/coding
*
Appeals for denials
*
Section 3: Revenue Losses
What % of annual revenue is lost due to the following?
Denied Claims (0-20%)
*
Coding Errors (0-20%)
*
Delayed patient payments (0-20%)
*
Write-offs (0-20%)
*
If you've conducted a recent audit, what was the estimated annual loss uncovered?
*
A
None
B
<$100k
C
$100k-$500K
D
$500k-$1M
E
$1M+
F
Haven't conducted an audit
Section 4: Awareness & Bottlenecks
What are your top 3 bottlenecks in RCM?
*
Coding Accuracy
Claims denials
Patient Collections
Prior Authorizations
Staffing Shortages
Tech/EHR limitations
Other
Which tasks do you believe could be automated?
*
Eligibility Checks
Prior auth submissions Chart Review
Documentation/coding
Denial prevention
Patient collections
Which tasks are already automated?
*
Eligibility Checks
Prior auth submissions Chart Review
Documentation/coding
Denial prevention
Patient collections
Section 5: Technology & Solutions
Which types of solutions are you open to exploring?
*
AI-powered documentation/coding (Ambience, Abridge, Arintra)
AI-driven chart review & denial prevention (Charta, Navina)
AI "medical employees" (Sully.ai, Toothy AI)
Marketplaces for bundled payments (MDsave)
Other
What is your biggest concern with adopting new RCM Technology?
*
Cost of implementation
Staff training/change management
Integration with current systems
Compliance/security
ROI uncertainty
What do you hope to achieve with adopting new RCM Technology?
*
Section 6: Financial Impact
If inefficiencies were solved, what margin increase do you estimate?
*
A
0-5%
B
6-10%
C
11-20%
D
21%+
Average dollar value of denied/written-off claims per month:
*
A
<$10K
B
$10K-$50k
C
$50K-$100K
D
$100K+
How do RCM inefficiencies impact your organization most?
*
Cash flow instability
Staff burnout
Patient satisfaction issues
Lost growth opportunities
Would you be open to piloting innovative RCM tools in your facility?
*
A
Yes
B
No
C
Maybe
If maybe, what would get you to say yes?
Section 7: Demographics & Follow-up
Your role/title
*
Billing/RCM team size (# of FTEs)
*
Would you like a customized benchmark report comparing your performance with industry averages?
*
A
Yes
B
No
If yes, what is your email?
Would you be interested in further collaboration on research or pilots
*
A
Yes
B
No
Submit