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Revenue Cycle Management and Innovation Study
We’re conducting a study to understand how health centers manage their revenue cycles, what inefficiencies cost them, and which solutions can increase their margins.
⏱ Estimated time: 7–9 minutes
🔒 Your responses will remain confidential.
Section 1: Facility Background
What type of healthcare facility do you represent?
*
What type of healthcare facility do you represent?
A
Primary Care Clinic
B
Specialty Clinic
C
Urgent Care
D
Hospital/Health System
E
FQHC/Community Health Center
F
Other
G
If Other, please specify
How many Providers work at your facility?
*
How many Providers work at your facility?
A
1-5
B
6-20
C
21-50
D
50+
What is your patient volume (approx.)
*
What is your patient volume (approx.)
A
<10,000
B
10,001-50,000
C
50,001-100,000
D
100,000+
How do you currently manage revenue cycle management?
*
How do you currently manage revenue cycle management?
A
In-house team
B
Outsourced
C
Hybrid
How would you describe the complexity of your current RCM process?
*
How would you describe the complexity of your current RCM process?
A
Very Simple
B
Manageable
C
Complex
D
Extremely complex
To
what extent does your current RCM model (in-house, outsourced, hybrid) reduce or add to staff workload?
*
To what extent does your current RCM model (in-house, outsourced, hybrid) reduce or add to staff workload?
A
Significantly reduces workload
B
Slightly reduces workload
C
No impact
D
Increases workload
Which RCM tasks creates the most stress or burden for staff?
*
Which RCM tasks creates the most stress or burden for staff?
A
Eligibility checks
B
Prior Authorizations
C
Coding/Documentation
D
Denial Management/appeals
E
Patient collections
F
Communication with payers
On average, how much stage time is spent troubleshooting RCM issues?
*
On average, how much stage time is spent troubleshooting RCM issues?
A
<5 hours/week
B
6-10 hours/week
C
11-20 hours/week
D
20+ hours/week
Section 2: Current Operations
Which system do you currently use?
*
Which system do you currently use?
EHR
Practice Management System
Billing/Claims Processing
Patient Payment Portal
Average time to collect payment after claim submission (Days in A/R)
*
Average time to collect payment after claim submission (Days in A/R)
A
<20 days
B
21-40 days
C
41-60 days
D
60+ days
What % of claims are denied on first submission?
*
What % of claims are denied on first submission?
A
0-5%
B
6-10%
C
11-20%
D
21%+
E
Staff hours per week spent on RCM tasks:
*
Eligibility checks
Prior authorizations
*
Chart reviews/coding
*
Appeals for denials
*
Section 3: Revenue Losses
What % of annual revenue is lost due to the following?
Denied Claims (0-20%)
*
Coding Errors (0-20%)
*
Delayed patient payments (0-20%)
*
Write-offs (0-20%)
*
If you've conducted a recent audit, what was the estimated annual loss uncovered?
*
If you've conducted a recent audit, what was the estimated annual loss uncovered?
A
None
B
<$100k
C
$100k-$500K
D
$500k-$1M
E
$1M+
F
Haven't conducted an audit
Section 4: Awareness & Bottlenecks
What are your top 3 bottlenecks in RCM?
*
What are your top 3 bottlenecks in RCM?
Coding Accuracy
Claims denials
Patient Collections
Prior Authorizations
Staffing Shortages
Tech/EHR limitations
Other
Which tasks do you believe could be automated?
*
Which tasks do you believe could be automated?
Eligibility Checks
Prior auth submissions Chart Review
Documentation/coding
Denial prevention
Patient collections
Which tasks are already automated?
*
Which tasks are already automated?
Eligibility Checks
Prior auth submissions Chart Review
Documentation/coding
Denial prevention
Patient collections
Section 5: Technology & Solutions
Which types of solutions are you open to exploring?
*
Which types of solutions are you open to exploring?
AI-powered documentation/coding (Ambience, Abridge, Arintra)
AI-driven chart review & denial prevention (Charta, Navina)
AI "medical employees" (Sully.ai, Toothy AI)
Marketplaces for bundled payments (MDsave)
Other
What is your biggest concern with adopting new RCM Technology?
*
What is your biggest concern with adopting new RCM Technology?
Cost of implementation
Staff training/change management
Integration with current systems
Compliance/security
ROI uncertainty
What do you hope to achieve with adopting new RCM Technology?
*
Section 6: Financial Impact
If inefficiencies were solved, what margin increase do you estimate?
*
If inefficiencies were solved, what margin increase do you estimate?
A
0-5%
B
6-10%
C
11-20%
D
21%+
Average dollar value of denied/written-off claims per month:
*
Average dollar value of denied/written-off claims per month:
A
<$10K
B
$10K-$50k
C
$50K-$100K
D
$100K+
How do RCM inefficiencies impact your organization most?
*
How do RCM inefficiencies impact your organization most?
Cash flow instability
Staff burnout
Patient satisfaction issues
Lost growth opportunities
Would you be open to piloting innovative RCM tools in your facility?
*
Would you be open to piloting innovative RCM tools in your facility?
A
Yes
B
No
C
Maybe
If maybe, what would get you to say yes?
Section 7: Demographics & Follow-up
Your role/title
*
Billing/RCM team size (# of FTEs)
*
Would you like a customized benchmark report comparing your performance with industry averages?
*
Would you like a customized benchmark report comparing your performance with industry averages?
A
Yes
B
No
If yes, what is your email?
Would you be interested in further collaboration on research or pilots
*
Would you be interested in further collaboration on research or pilots
A
Yes
B
No
Submit