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💼 J-010 Manager- Client Servicing (VC Circle - HT Media)

Organisation: VCCircle, part of India's leading media house & digital product company (HT Media) caters to the growing needs of investors, entrepreneurs, enterprise and emerging tech companies, startups. The platform covers deals, exits, M&As, investors, investments, entrepreneurship, management, and strategy. Furthermore it is the pre-eminent source of news, information, data, and analysis on alternative investments which moves markets.

Role: Manager- Client Servicing

Location: Bombay
Reporting to: Chief Revenue Officer
CTC Range: Upto 20 Lakhs
Requirements -
• Post Graduate Degree in Management
• Five years of work experience in Customer Relationship Management at all levels in the organization
• Self-starter with good communication skills
Job Responsibilities:
• All aspects of client servicing, including on-boarding of clients and regular follow-up to understand their queries and issues.
• Act as an Account Manager and reach out to the client three months in advance before the renewal
• Seek, process, and execute client requests and product orders
• Answer queries regarding products/ services and processes and resolve them. Redirect the queries to the content or business development team for critical queries.
• Assist clients in using the products and services and keep them updated about new features launched
• Maintain trackers and reports for client interaction, product/ service usage, etc.

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