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Customer Support Agent

Job Summary:

Permanent employee, Full-time, Remote, PST Shift
We’re seeking proactive, customer-focused Customer Support Agents to represent our brand by answering inquiries, resolving issues, and delivering exceptional experiences across email, SMS, phone, and online forms. If you excel at communication, problem-solving, and relationship-building in a fast-paced environment, we’d like to meet you.
WE ARE LOOKING FORWARD TO HEARING FROM YOU!

Thank you for your interest in applying to Elite Talent Recruit. Please fill out the following form. 

First Name:

Last Name:

Birthday:

Expected Salary Monthly (in USD):

Email:

Phone:

LinkedIn Link

Interview Availability:

Start Date Availability:

CV:

Work Sample Link:

Customer Support Work Experience (Years)

US Account Work Experience (Years)

Experience in E-commerce

Experience in E-commerce
A
B

What is the extent of your work experience in E-commerce?

Experience working in a Technical Contact-center Environment

Experience working in a Technical Contact-center Environment
A
B

Experience in Sales or Account Management

Experience in Sales or Account Management
A
B

What is the extent of your experience in sales or account management

Experience in Responding to Customer Queries via Email, Chat, Social Media, and Phone

Experience in Responding to Customer Queries via Email, Chat, Social Media, and Phone
A
B

What is your average first response time?

How many chats or calls do you typically handle in a day?

Experience in Assisting with Placement of Orders, Refunds, or Exchanges

Experience in Assisting with Placement of Orders, Refunds, or Exchanges
A
B

Experience in Providing Information about Products, Services, and Policies

Experience in Providing Information about Products, Services, and Policies
A
B

Experience in Troubleshooting Product-related Issues

Experience in Troubleshooting Product-related Issues
A
B

Experience in Documenting Customer Interactions, Issues, and Resolutions

Experience in Documenting Customer Interactions, Issues, and Resolutions
A
B

Experience in Feedback Collection

Experience in Feedback Collection
A
B

Experience in Returns-Management Systems

Experience in Returns-Management Systems
A
B

Experience in Quality Assurance

Experience in Quality Assurance
A
B

Experience in Process-Improvement Methodologies

Experience in Process-Improvement Methodologies
A
B

What customer support tools do you have experience with?

What customer support tools do you have experience with?

What other tools do you have experience with?

What e-commerce platforms do you have experience with?

Which platforms have you used for moderating reviews and providing customer support?

Which platforms have you used for moderating reviews and providing customer support?

English Proficiency Level

English Proficiency Level
A
B
C
D
E
F

Spanish Proficiency Level

Spanish Proficiency Level
A
B
C
D
E
F

German Proficiency Level

German Proficiency Level
A
B
C
D
E
F

French Proficiency Level

French Proficiency Level
A
B
C
D
E
F

Please provide a voice memo sample [link]. Record yourself delivering the following spiel: "Hello, thank you for calling, my name is [your name]. How can I help you today?"

Available to Work Full Time:

Available to Work Full Time:
A
B

Available to Work Part-Time:

Available to Work Part-Time:
A
B

Available to Work Pacific Standard Time (PST) hours

Available to Work Pacific Standard Time (PST) hours
A
B

Available to Work on Weekends

Available to Work on Weekends
A
B

What motivates you to seek a new job opportunity at this time?

Are you located in Latin America?

Are you located in Latin America?
A
B