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Bike Taxi experience review survey

I am conducting a study on bike taxis in Bengaluru to understand how commuters use them, the challenges faced, and what improvements could make the service safer, more reliable, and more acceptable in the city.

The survey will take only a few minutes, and your answers will remain anonymous. Thank you for sharing your experience and helping shape the future of urban mobility in Bengaluru.

What is your age range?

What is your age range?
A
B
C
D
E

What is your Gender?

What is your Gender?
A
B
C

How often did/ do you use bike taxis in a week?

How often did/ do you use bike taxis in a week?
A
B
C
D

What is your main reason for using bike taxis? (upto 2)

What is your main reason for using bike taxis? (upto 2)

When you choose autos instead of bike taxis, what is the main reason? (pick all that apply)

When you choose autos instead of bike taxis, what is the main reason? (pick all that apply)

Would you prefer bike taxis to provide better-quality helmets, even if it slightly increases the fare?

Would you prefer bike taxis to provide better-quality helmets, even if it slightly increases the fare?
A
B
C

9. On a scale of 1–5, how safe do you feel as a passenger on a bike taxi?

9. On a scale of 1–5, how safe do you feel as a passenger on a bike taxi?
A
B
C
D
E

What are the main factors that reduce your sense of safety? (Choose all that apply)

What are the main factors that reduce your sense of safety? (Choose all that apply)

Which features would increase your confidence in bike taxis? (Pick all that apply)

Which features would increase your confidence in bike taxis? (Pick all that apply)

Do you feel comfortable booking bike taxis at night (after 8 pm)?

Do you feel comfortable booking bike taxis at night (after 8 pm)?
A
B
C

Have you ever avoided booking a bike taxi due to safety concerns as a woman?

Have you ever avoided booking a bike taxi due to safety concerns as a woman?
A
B
C

Which of the following would make you feel safer using bike taxis as a w? (Choose up to 3)

Which of the following would make you feel safer using bike taxis as a w? (Choose up to 3)

Do you trust the app/company to take action if you report a safety issue?

Do you trust the app/company to take action if you report a safety issue?
A
B
C

If autos always used the meter and were readily available, how often would you still choose bike taxis?

If autos always used the meter and were readily available, how often would you still choose bike taxis?
A
B
C
D
E

Can you describe a positive or negative experience you’ve had while using a bike taxi?

What changes or improvements would make you feel more comfortable and confident about using bike taxis regularly?

What is the main reason you don’t use bike taxis? (Select all that apply)

What is the main reason you don’t use bike taxis? (Select all that apply)