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Survey: AI For Relationship Building

How often do you encounter the "Relationship Ceiling" in your role?

How often do you encounter the "Relationship Ceiling" in your role?
NeverSometimesFrequently

Please tell us how strongly you agree with each of these statements

Disagree strongly
Somewhat disagree
Agree somewhat
Agree strongly
Not sure / NA
I struggle to collect feedback for other internal teams
I struggle with balancing internal obligations (trainings, 1-on-1s, team meetings) and managing my accounts
I have a hard time convincing leaders in my org. to invest in CS
It's hard to answer all customer questions quickly & accurately
I struggle to build the right relationships within my accounts
It's hard to maintain a personal touch with all of my accounts
I struggle to keep track of what's going on within all of my accounts

Are you currently using any AI tools as part of your workflow today?

Are you currently using any AI tools as part of your workflow today?
A
B

How do you envision the job of a CSM evolving over the next 5 years?

Any other reactions or thoughts on the "Relationship Ceiling"?

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We will send you a copy of the survey results once it closes