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Defective Product Form

Help us resolve your issue quickly and improve our plant-based shoes by sharing a few quick details.
Having trouble completing the form? You can email us at [email protected] or message us on Facebook or Instagram.

Full name:

Email:

Order number:

Other options: "Gift" - "Expo" - "Retail". To find your order details, log in here.

EU size:

Colour:

Colour:
A
B
C

Date of purchase/receipt:

How would you categorise the issue you’re experiencing? Choose the closest match then describe in your own words:

How would you categorise the issue you’re experiencing? Choose the closest match then describe in your own words:
A
B
C
D
E
F
G
H
I

Please describe the issue in more detail:

Upload photos/ audio/ video of the defect:

If the problem is visible, please upload at least 1 photo or video. If you cannot upload here, you can email us at [email protected] or message us on Facebook or Instagram.

How soon did the issue appear?

How soon did the issue appear?
A
B
C
D
E
F
G

How often did you wear the shoes before the issue appeared?

How often did you wear the shoes before the issue appeared?
A
B
C
D
E

What environments were they mainly worn in? Select all that apply

What environments were they mainly worn in? Select all that apply

How would you rate the fit?

How would you rate the fit?
A
B
C

How would you rate the comfort during extended wear?

How would you rate the comfort during extended wear?

Suggestions for improvement/ other feedback:

Is your shipping address still the same?

Is your shipping address still the same?

If applicable, provide your address:

Preferred resolution:

Preferred resolution:
A
B
C
If you cannot upload photos via this form, please confirm you will send them to us via email or social media message.
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