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Defective Product Form

Help us resolve your issue quickly and improve our plant-based shoes by sharing a few quick details.
Having trouble completing the form? You can email us at hello@orbashoes.eco or message us on Facebook or Instagram.

Full name:

Email:

Order number:

Other options: "Gift" - "Expo" - "Retail". To find your order details, log in here.

EU size:

Colour:

A
B
C

Date of purchase/receipt:

How would you categorise the issue you’re experiencing? Choose the closest match then describe in your own words:

A
B
C
D
E
F
G
H
I

Please describe the issue in more detail:

Upload photos/ audio/ video of the defect:

If the problem is visible, please upload at least 1 photo or video. If you cannot upload here, you can email us at hello@orbashoes.eco or message us on Facebook or Instagram.

How soon did the issue appear?

A
B
C
D
E
F
G

How often did you wear the shoes before the issue appeared?

A
B
C
D
E

What environments were they mainly worn in? Select all that apply

How would you rate the fit?

A
B
C

How would you rate the comfort during extended wear?

Suggestions for improvement/ other feedback:

Is your shipping address still the same?

If applicable, provide your address:

Preferred resolution:

A
B
C
If you cannot upload photos via this form, please confirm you will send them to us via email or social media message.
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