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Repair Complaints

What type of product or device?

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Product details

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What is the product used for, and what problems are you having with the product?

This is optional but can help us craft a more personal complaint to the regulatory agencies.

Snap a picture of the model tag

This is optional but can be helpful. A picture of the product in its broken, gory state is good too.

Size limit: 10 MB

What did the product cost?

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What was requested from the OEM?

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What was requested from the OEM?

Parts

Firmware

Documentation

Tools

Other

How did the OEM respond?

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How did the OEM respond?

Parts / information don’t exist or are not available

Parts / information not provided to outside parties

Parts / information unreasonably expensive

OEM recommended against repair, and would not assist

OEM refused to provide firmware

OEM provided incomplete / unsatisfactory information

OEM required additional information (serial number, proof of purchase) before assisting

Other

What is the current status of the product in question?

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What is the current status of the product in question?

Repair not attempted / device remains broken

Repair attempted / device remains broken

Completed repair without manufacturer assistance

Other

What do you want the manufacturer to do?

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Documentation of interactions with OEM

Emails, screenshots or other notes, anything that can be helpful for the AG

Size limit: 10 MB

Do any of the following apply: You are represented by a lawyer, you have sued the company, the company has sued you and/or there is a legal proceeding pending

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Do any of the following apply: You are represented by a lawyer, you have sued the company, the company has sued you and/or there is a legal proceeding pending

A

Yes

B

No

Have you previously contacted the Attorney General or a government agency about this issue?

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Have you previously contacted the Attorney General or a government agency about this issue?

A

Yes

B

No