What’s Blocking Your Conversions & Retention Growth?

1.Which best describes your DTC business model?

A

Pure e-commerce (Shopify/Salla/Zid)

B

Subscription/Membership model

C

Restaurant/Retail

D

Beauty/Wellness/Supplements with influencer model

2. Let's establish your current revenue engine. What's your approximate monthly revenue?

A

Under 25K $/month

B

25K–100K $/month

C

100K–500K $/month

D

500K $+ monthly

3. Of every 100 customers who buy from you, how many come back and purchase again within 90 days?

A

Honestly, we don't track this

B

Less than 5% (we're mostly one-time buyers)

C

5–15% (occasional repeat customers)

D

15–30% (decent repeat rate)

E

30%+ (strong repeat customer base)

4. Think about your customer database right now. How much revenue are you currently leaving on the table from customers who bought once but never returned?

A

I don't have visibility—that's the scary part

B

Probably 20–30% of our potential revenue

C

We're losing an estimated 40–50%

D

We're losing 50%+—it's our biggest problem

E

We actually measure this and optimize it.

5. Which best describes your current customer retention game plan?

A

We're flying blind, no structured retention system

B

We send occasional promotional emails

C

We have email campaigns, but they're not segmented or triggered

D

We have triggered emails and basic segmentation by purchase history

E

We have a full retention stack (email, SMS, WhatsApp) with behavioral triggers

6. If you could recover just ONE revenue leak without spending more on ads, which would have the biggest impact?

A

Customers who add to cart but never checkout (cart abandonment)

B

First-time buyers who never hear from us again after purchase

C

Customers who bought once, were engaged, then disappeared

D

We don't know which segment has the biggest leak

E

Multiple leaks: we need someone to map the whole customer journey

7. How much of your current revenue comes from returning customers vs. first-time purchases?

A

Mostly first-time buyers (70%+ new customers)

B

About 60/40 new to repeat

C

About 50/50 split

D

40%+ from repeat customers

E

We optimize by segment (some 80% repeat, others 20%)

8. What's your mindset around fixing retention and customer revenue right now?

A

A) This is clearly costing us. Let's fix it ASAP

B

We see the opportunity but want to understand the investment first

C

We're exploring but not ready to commit resources yet

D

We prefer to handle this internally with our team

9. What's your biggest concern about implementing AI-powered retention automation?

A

We are worried about losing the human touch with customers

B

We are concerned about integration complexity with our current systems

C

We don't know where to start or which tools actually work

D

Cost: will this add to our expenses?

E

We are excited and want to learn what's possible

What’s Blocking Your Conversions & Retention Growth?

1.Which best describes your DTC business model?

2. Let's establish your current revenue engine. What's your approximate monthly revenue?

3. Of every 100 customers who buy from you, how many come back and purchase again within 90 days?

4. Think about your customer database right now. How much revenue are you currently leaving on the table from customers who bought once but never returned?

5. Which best describes your current customer retention game plan?

6. If you could recover just ONE revenue leak without spending more on ads, which would have the biggest impact?

7. How much of your current revenue comes from returning customers vs. first-time purchases?

8. What's your mindset around fixing retention and customer revenue right now?

9. What's your biggest concern about implementing AI-powered retention automation?

What's your first Name?

What’s your email?

What’s your mobile number?

What’s your brand name?

What's your current monthly ad spend?

What caught your attention about Add2Brand? (optional)