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IT Support Technician

Job Title: IT Support Technician

Job Type: Permanent

Location: Austin, TX

Industry: Information Technology

Experience Level: Entry to Mid-Level - 1-3 years of experience in IT support or related field

Education Level: High School or Equivalent

Relocation Assistance: No
Additional requirements/preferences:
Experience troubleshooting hardware, software, and network issues.
Strong customer service skills with the ability to explain technical concepts to non-technical users.
Must be able to perform all essential functions of the job with or without reasonable accommodation.

Job Overview: The IT Support Technician is responsible for providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The role involves maintaining systems, troubleshooting problems, and ensuring timely resolution to minimize downtime. Candidates must demonstrate strong communication skills and the ability to work independently or as part of a team in a fast-paced environment.

Key Responsibilities:

Provide help desk support and resolve technical issues.

Install, configure, and maintain hardware and software.

Perform regular system maintenance and updates.

Troubleshoot network connectivity problems.

Document processes and resolutions for future reference.

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