Highlands Sports Complex Survey

CUSTOMER EXPERIENCE

How would you rate your overall experience at Highlands Sports Complex?

A

Excellent – exceeded my expectations

B

Very good – had a great experience with minor issues

C

Good – satisfied but there’s room for improvement

D

Fair – some concerns that affected my experience

E

Poor – disappointed with my experience

How would you rate your interactions with our staff?

A

Excellent – staff was friendly, knowledgeable, and helpful

B

Good – staff was generally helpful but not exceptional

C

Neutral – staff was adequate but not particularly welcoming

D

Below average – staff was indifferent or unresponsive

E

Poor – staff was unhelpful or rude

How satisfied were you with the cleanliness of the facility?

A

Very satisfied – the facility was spotless and well-maintained

B

Satisfied – mostly clean with minor areas needing attention

C

Neutral – acceptable but not impressive

D

Somewhat dissatisfied – noticeable cleanliness issues

E

Very dissatisfied – major cleanliness concerns

How easy was it to register for a program or purchased tournament tickets?

A

Very easy – the process was simple and straightforward

B

Somewhat easy – a few minor issues but overall manageable

C

Neutral – neither easy nor difficult

D

Somewhat difficult – the process was confusing or time-consuming

E

Very difficult – I had trouble completing my registration or purchase

How would you describe your parking experience at the facility?

A

Excellent – plenty of parking, easy access

B

Good – some difficulty but overall manageable

C

Fair – had trouble finding a space but eventually parked

D

Poor – struggled to find parking, caused delays

E

Very poor – not enough parking, had to park far away