Page 1 of 1

Coeliac Consumer Interview Locals & Travellers

Hello and welcome! Thank you so much for taking the time to share your experience. 🌿

At Carpathia~House, we’re listening closely to the voices of coeliac diners and travellers to better understand what it really feels like to navigate food, trust, and safety away from home.

This short conversation (around 20–30 minutes) is part of our research into how people living gluten-free experience dining and travel today: the joys, the frustrations, and everything in between. Your story will help shape a more thoughtful, inclusive, and transparent food culture for all.

There are no right or wrong answers. We’re simply interested in your lived experience. Everything you share will be treated with care and confidentiality.

Please feel free to be as open as you like: the more real your stories, the more meaningful our insights become. 🙂

Each main question invites your personal experience and beneath some, you’ll see a few optional prompts. These are simply there if you’d like to share a little more detail or story around your answer. We’re deeply grateful for your time, your honesty, and your voice in this work. 🌸

Section 1 – Persona & Context

1. Tell me a bit about yourself, where you live and what your typical week looks like.

(Optional) If you would like to answer further, can you tell me about a recent situation when finding time or a safe place to eat out felt difficult?
Why was that stressful? What happened next? How often does this happen?

2. How long have you been coeliac (or living gluten-free for medical reasons)?

(Optional) Tell me about the last time your diet affected your plans. How did that make you feel?

3. Do you usually dine out locally or travel often (for leisure or work)?

(Optional) Tell me about the last trip where food was difficult.

4. When you travel, do you stay in hotels, rentals, or with family/friends?

(Optional) When you were planning your last trip, how did you decide where to stay? What made that place feel like the right choice for you?

Section 2 – Recent Experiences

5. Tell me about the last time you ate out somewhere new.

(Optional) Why that venue? What happened next? How did you decide it was safe?

6. Describe a really good dining experience you’ve had recently.

(Optional) What made it stand out? How did you find it? How often does that happen?

7. Tell me about a bad dining experience — something that made you anxious or unwell.

(Optional) Why was that stressful? What happened next? After that experience, how did it change the way you felt about eating out again?

Section 3 – Underlying Pain

8. How often do you worry about gluten contamination when dining out or travelling?

(Optional) When did that last happen?

9. When you can’t find a trustworthy option, what do you do instead?

(Optional) Tell me about the last time this happened.

10. What’s the hardest part about eating out or travelling with coeliac disease?

(Optional) What’s the moment you dread most? How does that make you feel?

11. Can you think of a time you wanted to try a place but didn’t because you weren’t sure it was safe?

(Optional) What stopped you? What happened next?

12. How do you usually research or prepare before going somewhere new?

(Optional) Tell me about the last time you did that. How long did it take?

Section 4 – Decision Drivers

13. When you find a venue you trust, what makes you go back?

(Optional) What do you give up to return there? What keeps your trust?

14. What matters most when deciding where to eat — food, safety, communication, atmosphere?

(Optional) Tell me about the last time you made that choice.

15. Tell me about the last time you recommended a gluten-free place to someone else.

(Optional) Why did you recommend it? How did it feel to share that place with someone else, what made you want to recommend it?

Section 5 – Closing

We’re compiling a short insight guide called ‘The Gluten-Free Trust Map: What Coeliac Travellers Wish Venues Understood’. Would you like a free copy when it’s ready? Let us know your name and email to receive your early copy:

What is your name?

What is your email address?

Is there anyone else you think I should talk to who’s had similar experiences?

Thank you so much for sharing your story today. Your honesty and perspective mean a great deal — every experience like yours helps us better understand what trust, inclusion, and joy in food truly mean for people living gluten-free.

At Carpathia~House, we believe that safety and beauty should coexist at the table, and your insight helps bring that vision to life. 🌿