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First Name

1. How clear and supported are your business objectives?


1. Strategy & Leadership

2. Employee Engagement

3. Teamwork

4. Roles & Responsibilities

5. Processes

6. Efficiency

7. Continuous Improvement

8. Metrics

9. Technology

10. Compliance

11. Customer Satisfaction

12. Innovation

13. Scalability

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Solution 19

Operational Self-Assessment


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Objectives are clear, shared everywhere, and leaders fully support them with actions and resources.

Objectives are clear, shared, and supported by leaders.

Objectives are defined and sometimes supported.

Objectives exist but are not clear or supported by leaders.

Employees are highly engaged, proud of their work, and exceed expectations.

Employees feel motivated, recognized, and responsible for quality.

Employees understand objectives and get some feedback.

Some engagement, but recognition and feedback are rare.

2. How engaged and motivated are your employees?

Teamwork happens naturally; teams coordinate well, share knowledge, and work toward common goals.

Teams collaborate, share resources, and solve problems together.

Teams sometimes work together but not consistently.

Teams work in silos and blame each other.

3. How well do people work together across teams?

Roles are clear, flexible, match skills, and always adapt to strategy and growth.

Roles are well defined, fit people's skills, and help work get done.

Most roles are clear, but not always aligned with skills.

Some roles are defined, but many gaps remain.

Roles are unclear; people often duplicate or miss tasks.

4. How clear are roles and responsibilities in your business?


Processes are fully integrated, trained on, and improved regularly.

Processes are clear, updated, and followed across teams.

Processes are written and sometimes followed.

Some processes exist but are outdated or not followed.

Processes are not documented; people figure things out as they go.

5. How well defined and followed are your business processes?

Work runs smoothly, fast, and with very little waste.

Work runs fairly smoothly, with few delays or errors.

Work gets mostly done on time, but some bottlenecks remain.

Some structure exists, but delays, rework, and wasted effort are common.

Work is chaotic, with constant delays and errors.

6. How smoothly does your daily work get done?

Continuous improvement is part of daily work, preventing problems and driving progress.

Root causes are analyzed, and improvements are made regularly.

Improvements sometimes happen, but not in a structured way.

Some fixes are made, but root causes are rarely addressed.

Problems are patched but not solved; issues keep coming back.