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Pilot Phase 1 - Onboarding Experience Survey

Welcome to the ChainPal Pilot! We're incredibly excited you're here to help us build the future of payments in Africa.
As you know, our mission is simple: to help businesses and freelancers like you accept global crypto payments (like USDT & USDC) and get paid directly in your local bank account. Instantly. Securely. No headaches.
We know what you might be thinking, "Is this just another complicated crypto wallet?" The answer is no. We're the opposite. We handle all the complex tech stuff so you can focus on what you do best: running your business.
Now for the fun part! As a thank you for being one of our first testers, you can earn rewards. Just refer 5 friends to try out the platform, and after you've all tested it, fill out this form to claim your bonus. (This offer is limited to the first 50 participants who complete it).

1. Tell a bit more about yourself:

2. What was your main goal when signing up for ChainPal?

We would love to understand what problem you intend to solve with ChainPal.
2. What was your main goal when signing up for ChainPal?

Looking back at your registration experience, how easy was it to complete?

Looking back at your registration experience, how easy was it to complete?
Very DifficultVery easy
https://storage.tally.so/5af03c87-8ef3-42ec-960f-bfe92ef7aa6d/Signup.png

4. How intuitive was your first experience with the product in helping you achieve your goal?

4. How intuitive was your first experience with the product in helping you achieve your goal?
A
B
C
D

5. What, if anything, was confusing during your first experience?

Already half-way 🎉 50% of the survey completed!

6. Can you describe a moment when you realized the value of our product?

This could be when you saw its value, discovered a key feature, or something stood out. If you didn’t have that moment, share what you expected but didn’t find.

7. Rank the following features from most to least valuable based on your experience so far.

*We added some coming soon features to the list, this would help us prioritize the next feature.
7. Rank the following features from most to least valuable based on your experience so far.
1
1
1
1
1
1

8. Were there any features you expected but didn’t find during your first experience?

9. How would you rate the clarity and usefulness of the onboarding steps?

9. How would you rate the clarity and usefulness of the onboarding steps?
Not clear at allVery clear and helpful

10. If you could improve one thing about our onboarding experience, what would it be?

11. Would you recommend [ProductName] based on your onboarding experience?

11. Would you recommend [ProductName] based on your onboarding experience?
A
B
C

12. If you invite your friends, you stand a chance to win $2 after they all register. Please enter their registered email below (optional)

Invitation 1

Invitation 2

Invitation 3

Invitation 4

Invitation 5

13. Last thing 🙏 Would you be open to a 30-minute follow-up interview to share more about your experience?

*We are open to discussing how we can provide a custom service best suited for your business.
13. Last thing 🙏 Would you be open to a 30-minute follow-up interview to share more about your experience?
A
B