Poll : Chebco in 2024 ?

2024 has been a year rich in projects and innovations for Chebco, and we would like to thank you for your trust and loyalty !

In order to continue to improve and meet your expectations as closely as possible, we would like to have your feedback on a number of points.

This short survey will enable us to assess our progress and prepare for 2025 thanks to your valuable feedback.

Thank you in advance for taking a few minutes to share your impressions! We wish you all the best for the festive season, and take care.

Your dedicated Chebco team, since 2011

1 / Overall satisfaction

1.1 How would you rate your overall satisfaction with Chebco this year (scale from 0 to 5) ?

1.2 What were you most satisfied with in 2024 ?

2.1 How would you rate your satisfaction with the products in our catalogue (Solex and mopeds) ?

2.2 Do you have an improvement to suggest for one or more products in particular ?

3.1 How do you rate our customer service (responsiveness, courtesy, problem solving, etc.) ?

3.2 Have you had a particularly positive or negative experience with our customer service in 2024? If so, can you please tell us about it quickly ?

4/ Communication and information

4.1 Did you find the communications (website, newsletters, social networks, flyers in parcels, etc.) useful? clear? at the right frequency ?

4.2 If there is any content that you would like to see more often, please let us know below.

5.1 Generally speaking, are there any areas where you think we could improve ?

5.2 What new products or services would you like to see Chebco offer ?

5.3 In January, we offered our first pre-orders of products so that you could put aside our new products.

Were you aware of this and did you find it useful ?

5.4 Since March, we've been offering you an interactive map of clubs/associations and events for the year on our website. What do you think ?

Were you aware of it and did you find it useful ?

5.5 Since March, we have made available on our Site a ‘Classified Ads’ corner with spare parts sold by our customers (with no commission for Chebco).

Were you aware of this and did you find it useful ?

5.6 Since September, we have integrated a Solex Parts Configurator on our Site to guide you in your choice of parts according to the model of your Solex.

Did you know about this and is it useful to you ?

6/ Diversification of our catalogue: moped parts

6.1 Did you know that we now offer moped parts in addition to Solex parts?

7.2 Would you recommend Chebco to other Solex or vintage moped enthusiasts? Why yes or why no?

7.3 What would encourage you to be even more loyal to Chebco in 2025?

Do you have any comments or suggestions to share with us to further improve the quality of our products and services in 2025 ?

Are you a member of a club or association? If so, which one?

Number of orders placed with us in 2024

You place your order(s) as...

Please fill in your email address so that we can send you a €10 discount code on your next order with us (minimum purchase of €100, excluding delivery costs), to thank you for the time you spent answering our annual survey !

Your discount code will be sent to all participants after 15 January 2025 !

Thank you very much for agreeing to take part in this quick satisfaction survey to help us continually improve our services!

We look forward to seeing you on new adventures in 2025. See you soon on Chebco.com !