- Proficiency in English and Communication Skills: Exceptional written and verbal communication in English (at least B1/B2 level), capable of handling phone calls and professional correspondence. Must effectively communicate with remote teams, manage multiple projects, and interact kindly with customers.
- Technical and Organizational Skills: Proficient with office software (e.g., Microsoft Office Suite, Google Workspace) and skilled at navigating various communication tools like video chats and email. Strong organizational skills to manage tasks and deadlines efficiently.
- Detail-Oriented and a Self-Starter: Demonstrates a high level of accuracy in work and prior experience in customer service or similar roles, with the ability to figure out and problem-solve on your own.
- Remote Work Readiness: Available for 40 hours/week to work the client’s expected schedule (usually 8am-5pm), with a reliable computer, stable internet, and quiet work appropriate environment.
- Independent and Organized Professional: They have the ability to work on tasks independently without supervision, having a good understanding of what client expectations are and foreseeing job duties. Having a sense of how to organize and make efficient multiple concurrent tasks.
