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Cuppa Interest

Customer support isn't just a department—it’s a cornerstone of business growth. A New Voice Media survey showed that poor customer service costs US companies $41 billion each year. What’s more, over 80% of customers will switch to a competitor after just a couple of bad experiences.

But the story doesn’t end there. When done right, customer support is more than just answering tickets. It’s about building long-term relationships, boosting brand loyalty, and reducing customer churn. In fact, satisfied customers are 5 times more likely to become repeat buyers. And, when you consistently deliver great support, customers spend up to 67% more with your business over time.

There’s also a huge impact on costs. When support teams are overwhelmed, it’s often because underlying issues aren’t being addressed. By identifying root causes and fixing them, you’re not just preventing recurring problems—you’re also reducing the overall volume of inquiries, lowering operational costs, and freeing up your team to focus on higher-value interactions.

That’s where Cuppa comes in. We’re here to help you transform customer support into a growth driver. With tools that identify recurring issues, streamline responses, and provide insights, you’ll create stronger customer relationships, reduce churn, and build a more efficient, cost-effective support operation.

More info: www.cuppa.so
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