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Discord Remote Support Moderator

Job Summary:

Permanent employee, Part-time, Remote, PST Shift
We’re looking for a proactive, detail-oriented Discord Support Moderator to manage community tickets and chat, keep conversations organized, and uphold a safe, welcoming environment aligned with brand guidelines. You’ll be the friendly first line of support—moving quickly, enforcing rules consistently, and keeping the server running smoothly during scheduled hours.
WE ARE LOOKING FORWARD TO HEARING FROM YOU!

Thank you for your interest in applying to Elite Talent Recruit. Please fill out the following form. 

First Name:

Last Name:

Birthday:

Expected Salary Hourly (in PHP):

Email:

Phone:

LinkedIn Link

Interview Availability:

Start Date Availability:

CV:

Work Sample Link:

Discord Moderator Work Experience (Years)

US Account Work Experience (Years)

Experience in E-commerce

Experience in E-commerce
A
B

Experience in Customer Support (Live Chat, Community, or Help Desk)

Experience in Customer Support (Live Chat, Community, or Help Desk)
A
B

Experience in Community Management for Consumer Brands

Experience in Community Management for Consumer Brands
A
B

Experience in Managing Discord Ambassador Tickets

Experience in Managing Discord Ambassador Tickets
A
B

What types of servers have you managed and what were your responsibilities?

What is your average first response time?

How many chats or calls do you typically handle in a day?

Experience in Monitoring Community Activity

Experience in Monitoring Community Activity
A
B

How do you decide when to escalate a ticket or issue to a higher-level team member? What information do you provide during escalation?

Experience in Managing Roles and Permissions

Experience in Managing Roles and Permissions
A
B

Experience in Feedback Collection

Experience in Feedback Collection
A
B

Experience in Maintaining Records

Experience in Maintaining Records
A
B

What Discord tools and features (channels, roles, threads, permissions) do you use to keep conversations organized and compliant with guidelines?

Experience in Discord Moderation Bots

Experience in Discord Moderation Bots
A
B

What ticketing tools do you have experience with?

Experience in Creating Macros

Experience in Creating Macros
A
B

Proficiency in Google Suite

Proficiency in Google Suite
A
B
C
D

Available to Work Part-Time:

Available to Work Part-Time:
A
B

Available to Work Full Time:

Available to Work Full Time:
A
B

Available to Work Pacific Standard Time (PST)

Available to Work Pacific Standard Time (PST)
A
B

Are you comfortable with time-tracking software being used during work hours?

Are you comfortable with time-tracking software being used during work hours?
A
B

What motivates you to seek a new job opportunity at this time?

Are you located in the Philippines

Are you located in the Philippines
A
B