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Customer Support for AI Startup

Company Description

UX Pilot AI is revolutionizing digital product design through AI-powered solutions. Our platform serves designers, product managers, founders, and developers worldwide—and we're growing fast.

We're building the future of design automation and need exceptional talent to join our journey.

Role Description

We're looking for a Customer Support to join our team.


You'll be the voice of the product, guiding users, resolving issues, and surfacing feedback to improve the overall experience.

Key Responsibilities

-Provide fast, friendly, and thoughtful support via live chat and email

- Troubleshoot technical issues and guide users through solutions

- Track and follow up on unresolved cases to ensure resolution

- Maintain and improve our Help Center documentation

- Identify and escalate common pain points to the product team

- Collaborate with product, design, and engineering teams to relay user feedback

- Help onboard new users and ensure a smooth first experience

Required Skills & Experience

- 2+ years of experience in a customer support or user success role (SaaS experience preferred)
- Excellent written English and clear communication skills
- Empathetic, proactive, and solution-oriented mindset
- Strong problem-solving skills and ability to work independently
- Comfortable using support tools like Intercom, HelpScout, or similar
- Basic familiarity with UX/UI tools or design processes is a plus

Nice to Have

- Experience supporting AI or design-related products
- Previous startup or fast-paced environment experience
- Ability to interpret and report recurring issues using product analytics tools

What We Offer

- Opportunity to shape the future of AI-powered design
- Autonomy and ownership from day one
- Fully remote, innovation-driven environment
- Professional growth and learning opportunities

Location

- Remote

Tell us a bit more about yourself

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