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Innovating the Relaxer Hair Care Market: What Do Users Care Most About?

We're conducting an anonymous survey to understand what matters most to relaxer users—past and present. As a thank you, you'll be entered to win a $50 cash giveaway! Your feedback will directly influence the development of a safer, better-quality relaxer experience. The survey closes in two weeks, and a winner will be randomly selected.

What is your age range?

What is your age range?
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E
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G

What is your hair type?

What is your hair type?
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B
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D

Have you ever used a relaxer?

Have you ever used a relaxer?
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B
C
D

When was the last time you relaxed your hair?

When was the last time you relaxed your hair?
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B
C
D
E

If you no longer use relaxers, what made you stop? (select all that apply)

If you no longer use relaxers, what made you stop? (select all that apply)

How long have you been relaxing your hair?

How long have you been relaxing your hair?
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B
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D

How often do you relax your hair?

How often do you relax your hair?
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D
E

How easy or difficult do you find applying a relaxer at home?

How easy or difficult do you find applying a relaxer at home?
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B
C
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E

What are your top concerns when using relaxers? (select all that apply)

What are your top concerns when using relaxers? (select all that apply)

Have you ever experienced scalp burns or irritation after relaxing?

Have you ever experienced scalp burns or irritation after relaxing?
A
B
C
D

How satisfied are you with the conditioners / shampoos included in relaxer kits?

How satisfied are you with the conditioners / shampoos included in relaxer kits?
Very DissatisfiedNeutralVery Satisfied

What do you wish was different about relaxers?

Have you ever used bond-building treatments like Olaplex or Aphogee to strengthen your relaxed hair?

Have you ever used bond-building treatments like Olaplex or Aphogee to strengthen your relaxed hair?
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B
C
D
E

What's your go-to post-relaxer hair care routine?

Where do you typically purchase relaxers?

Where do you typically purchase relaxers?
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B
C
D
E

How much are you willing to spend on a premium, high-quality, health-conscious relaxer kit?

How much are you willing to spend on a premium, high-quality, health-conscious relaxer kit?
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B
C
D
E

If you're currently buying relaxers, how much do you typically spend per kit?

If you're currently buying relaxers, how much do you typically spend per kit?
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B
C
D
E

Would you prefer to purchase a relaxer as:

Would you prefer to purchase a relaxer as:
A
B

What's most important to you when choosing a relaxer? (rank in order of importance)

What's most important to you when choosing a relaxer? (rank in order of importance)
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1
1
1
1

What would make you switch from your current relaxer brand to a new one?

What would make you switch from your current relaxer brand to a new one?

What concerns, if any, do you have about trying a new relaxer brand?

Do you feel there's enough education and resources on how to properly care for relaxed hair?

Do you feel there's enough education and resources on how to properly care for relaxed hair?
A
B
C

Would you be interested in a dedicated blog, community, or resource center focused on relaxed hair care?

Would you be interested in a dedicated blog, community, or resource center focused on relaxed hair care?
A
B
C

Would you be open to a brief 15 to 20 minute Zoom call with our team to share your personal experience with relaxers?

Would you be open to a brief 15 to 20 minute Zoom call with our team to share your personal experience with relaxers?
A
B

You've completed the survey! If you'd like to enter the $50 cash giveaway, please provide your email (this will be used for winner selection and will remain confidential)