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Help Us Improve
Thank you for trusting Granny’s Reliable Rides. Your feedback helps us keep our service reliable, qualify for grants, maintain insurance provider contracts, and adapt to meet the needs of our community.
How would you rate your most recent trip with us?
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How would you rate your most recent trip with us?
A
Excellent
B
Good
C
Fair
D
Poor
Was your driver...?(Check all that apply)
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Was your driver...?(Check all that apply)
Friendly
Asked what assistance level you required
Clean and presentable
Approachable and well mannered
Was your driver on time?
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Was your driver on time?
A
Yes
B
No, to early
C
No, to late
Was the vehicle...? (Check all that apply)
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Was the vehicle...? (Check all that apply)
Clean
Comfortable
Easy to enter/exit
Free from odor
Was the vehicle appropriate for your needs (wheelchair access, step height, space)?
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Was the vehicle appropriate for your needs (wheelchair access, step height, space)?
A
Yes
B
No
Did you feel safe with your driver and in the vehicle during your trip
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Did you feel safe with your driver and in the vehicle during your trip
A
Yes, very safe
B
Mostly safe
C
No
D
I have some concerns, please call me to discuss
How easy was it to schedule your ride with Granny’s Reliable Rides?
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How easy was it to schedule your ride with Granny’s Reliable Rides?
A
Very easy
B
Easy
C
Somewhat difficult
D
Difficult
Without Granny’s Reliable Rides, would you have been able to attend this appointment?
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Without Granny’s Reliable Rides, would you have been able to attend this appointment?
A
Yes, easily
B
Not likely
Has using our service helped you better manage your health (for example, attending follow-up appointments, regular treatments, or therapy sessions)?
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Has using our service helped you better manage your health (for example, attending follow-up appointments, regular treatments, or therapy sessions)?
A
Yes, definitely
B
Somewhat
C
No
Does having access to our transportation service make you feel more independent or in control of your health?
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Does having access to our transportation service make you feel more independent or in control of your health?
A
Yes, definitely
B
Somewhat
C
No
When you spoke with our dispatch or scheduling staff, did they seem knowledgeable about our services and able to answer your questions?
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When you spoke with our dispatch or scheduling staff, did they seem knowledgeable about our services and able to answer your questions?
A
Yes, very much so
B
Mostly
C
Somewhat
D
Not at all
What made you choose Granny’s Reliable Rides over other transportation services in the area?
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What made you choose Granny’s Reliable Rides over other transportation services in the area?
Reliability/On-time service
Minimal wait times
Friendly drivers
wheelchair accessibility
Affordable pricing
Clean and comfortable vehicles
Recommended by friend/family or medical provider
I wanted to support a local family
Would you share something special you remember about your experience with Granny’s Reliable Rides — maybe a time a driver went the extra mile, made you feel especially cared for, or even just shared a good laugh with you?
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Do you trust Granny’s Reliable Rides to take care of your friends or family the same way we’ve taken care of you?
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Do you trust Granny’s Reliable Rides to take care of your friends or family the same way we’ve taken care of you?
A
Absolutely
B
Not Sure
C
No
Is there anything we’re not currently offering that would help you or others in our community?
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Submit