Help Us Improve

Thank you for trusting Granny’s Reliable Rides. Your feedback helps us keep our service reliable, qualify for grants, maintain insurance provider contracts, and adapt to meet the needs of our community.

How would you rate your most recent trip with us?

Excellent

Was your driver...?(Check all that apply)

Friendly

Asked what assistance level you required

Clean and presentable

Approachable and well mannered

Was your driver on time?

Yes

Was the vehicle...? (Check all that apply)

Clean

Was the vehicle appropriate for your needs (wheelchair access, step height, space)?

Yes

Did you feel safe with your driver and in the vehicle during your trip

Yes, very safe

I have some concerns, please call me to discuss

How easy was it to schedule your ride with Granny’s Reliable Rides?

Very easy

Somewhat difficult

Without Granny’s Reliable Rides, would you have been able to attend this appointment?

Yes, easily

Has using our service helped you better manage your health (for example, attending follow-up appointments, regular treatments, or therapy sessions)?

Yes, definitely

Does having access to our transportation service make you feel more independent or in control of your health?

Yes, definitely

When you spoke with our dispatch or scheduling staff, did they seem knowledgeable about our services and able to answer your questions?

Yes, very much so

What made you choose Granny’s Reliable Rides over other transportation services in the area?

Reliability/On-time service

wheelchair accessibility

Clean and comfortable vehicles

Recommended by friend/family or medical provider

I wanted to support a local family

Would you share something special you remember about your experience with Granny’s Reliable Rides — maybe a time a driver went the extra mile, made you feel especially cared for, or even just shared a good laugh with you?

Do you trust Granny’s Reliable Rides to take care of your friends or family the same way we’ve taken care of you?

Absolutely