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Coastal Lives Foundation GP Appointment Booking Survey

Recently, many GP surgeries in Tendring have switched to online booking systems (such as Accurx). SUMMIT would like to hear your views on this change and understand how it has affected your experience of booking GP appointments. This short survey includes a few questions. You’re welcome to share as much detail as you’d like, and you can skip any questions you prefer not to answer. This project is completely independent and self-funded, which means there’s no outside influences or conflicts of interest. Your responses will help SUMMIT create a report that reflects the experiences of local people and guide the development and funding of future SUMMIT services to better support the community in accessing their GP. We may include quotes from your answers in our final report, but any personal information that could identify you will be removed before publication. Any quotes that appear will be attributed to an anonymous participant. For more information on how we use and share information, please see our Privacy Policy or contact us at [email protected] or call 01255 429778. Thank you for taking the time to share your thoughts with us.

Please select the first part of your postcode?

This will not be used to identify you or your home address, but it will help us understand and compare experiences across different areas of Tendring.

1. Roughly how often have you contacted your GP surgery in the last 6 months?

2. Before their online booking system was introduced, how did you usually book a GP appointment?

Please select all that apply.
2. Before their online booking system was introduced, how did you usually book a GP appointment?

3. Before their online booking system was introduced, how easy did you find it to book a GP appointment?

4. Did your GP surgery contact you to tell you that they were introducing an online booking system?

5. When the online booking system was introduced, did your GP surgery offer you any help or allow you the opportunity to ask any questions about how to use it?

6. How do you book a GP appointment since the introduction of online booking?

Please select all that apply.
6. How do you book a GP appointment since the introduction of online booking?

7. Would you feel confident booking your own GP appointment today?

8. Have you been able to book an appointment to see your GP since the online booking system was introduced?

9. If you have answered that you struggle to or cannot get a GP appointment, what is the reason?

Please write as much as you would feel comfortable sharing.

10. Is there anything else you would like to share about your experiences of getting a GP appointment?

Please write as much as you would feel comfortable sharing.

About You

What age group are you in?

How would you describe your gender?

How would you describe your ethnicity?

Do you live with a long-term health condition or disability?

If you live with a long-term health condition, disability or access needs, please let us know what these are if you feel comfortable sharing this.

Do you have regular access to a device that lets you use the internet?

This could be a mobile phone, tablet, laptop or home computer.
We’d love to give you the chance to share your experiences with us in more detail. If you’d like to take part, please leave your name and either a phone number and/or email address below. We will contact you about having a short, informal conversation with a member of our team – over the phone, online, or in person in a setting that feels comfortable for you – and at a time that works best for you. Participation is completely optional, and all contact details will be kept strictly confidential.

Name

Telephone Number

Email