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Trust-o-Meter for Education

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Trust Building How well does your platform establish trust with new women users?​

Trust building, the first stage of a trust life-cycle, involves users familiarising themselves with a digital platform either individually or through proxies like family members and intermediaries.


Platforms can generate greater trust by incorporating features designed for the three determinants of a user's decision-making (platform value, care system, and user resilience) and accounting for constraints in the user's agency. This can improve the adoption of a platform by new women users.



1. Can your platform load text, images, and video in a low-network or no-internet setting (e.g. Facebook Lite, option to change video quality on YouTube)?

1. Can your platform load text, images, and video in a low-network or no-internet setting (e.g. Facebook Lite, option to change video quality on YouTube)?
A
B

2. Does your platform provide the option to create multiple user profiles (e.g. Netflix viewer profiles, account switching on Zoom)?

2. Does your platform provide the option to create multiple user profiles (e.g. Netflix viewer profiles, account switching on Zoom)?
A
B

3. Is your platform represented by a human mediator (e.g. tutor, customer service representative) who can provide users assistance?

3. Is your platform represented by a human mediator (e.g. tutor, customer service representative) who can provide users assistance?
A
B

4. Does your platform provide options to engage with other users in a controlled, safe manner? (e.g. private profiles, moderation to ensure on-topic discussions)?

4. Does your platform provide options to engage with other users in a controlled, safe manner? (e.g. private profiles, moderation to ensure on-topic discussions)?
A
B

5. Does your platform conduct user research and incorporate locally-relevant content (e.g. test questions with local examples, currency icons) into the user interface?

5. Does your platform conduct user research and incorporate locally-relevant content (e.g. test questions with local examples, currency icons) into the user interface?
A
B

6. Does your platform integrate voice-recognition interaction (e.g. speech-to-text functionality in search, voice messaging)?

6. Does your platform integrate voice-recognition interaction (e.g. speech-to-text functionality in search, voice messaging)?
A
B

7. Does your platform provide a simulation that enables users to test the platform before performing an action (e.g. a walkthrough, a 'trial mode')?

7. Does your platform provide a simulation that enables users to test the platform before performing an action (e.g. a walkthrough, a 'trial mode')?
A
B

8. Does your platform provide the user textual and visual indicators on the status of an action (e.g. check-mark symbol, buffer symbol)?

8. Does your platform provide the user textual and visual indicators on the status of an action (e.g. check-mark symbol, buffer symbol)?
A
B

9. Can a user edit or retract actions on your platform (e.g. edit or unsend a message)?

9. Can a user edit or retract actions on your platform (e.g. edit or unsend a message)?
A
B

10. Does your platform provide at least two routes for users to engage with content (e.g. upvotes and questions or comments)?

10. Does your platform provide at least two routes for users to engage with content (e.g. upvotes and questions or comments)?
A
B