Client Experience Expectations & Preferences Research - 2025

Social Media Management (Instagram, TikTok, Pinterest, etc.)

Which of the following industries have you hired someone in—specifically for a done-for-you service? Check all that apply.

It hasn't been long enough since my investment to tell

Work with them again AND refer others to them

Work with them again but NOT refer others to them

NOT work with them again but refer others to them

Not work with them again AND not refer others to them 

Not work with them again AND actively discourage others from working with them

Want to receive an automated inquiry response email to confirm they've received my submission

Want to be re-directed to an "Inquiry Success" page to confirm they've received my submission

Want either A or B, but have no preference between the two

a PDF proposal where you have to respond via email to let them know which service(s) you'd like to book

an interactive proposal where you can self-select which service(s) you'd like to book