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Pharmacy Technology & Operations Survey
What type of pharmacy do you operate?
*
What type of pharmacy do you operate?
A
Independent Retail Pharmacy
B
Hospital Outpatient Pharmacy
C
Compounding Pharmacy
D
Specialty Pharmacy
E
Long-Term Care Pharmacy
F
Other
If Other, Please Specify
*
How long has your pharmacy been in operation?
*
How long has your pharmacy been in operation?
A
1-5
B
6-10
C
10+ years
How many pharmacists and technicians work at your facility?
*
How many pharmacists and technicians work at your facility?
A
1-5
B
6-10
C
10+
How many pharmacists and technicians work at your facility?
*
Where is your pharmacy located (City,State)?
*
Section 2: Technology Adoption Overview
What types of digital tools or systems do you currently use?
(Select all that apply)
*
What types of digital tools or systems do you currently use? (Select all that apply)
Pharmacy Management System (PMS)
Inventory Management Software
E-prescribing System (eRx)
Medication Adherence Tools
Automated Dispensing Machines
Point-of-Sale (POS) Systems
Billing and Reimbursement Software
Telepharmacy Platforms
Patient Communication Tools (SMS, phone reminders)
Data Analytics / Business Intelligence Tools
Other (please specify)
If other, please specify
*
When did you first begin implementing digital tools in your pharmacy operations?
*
What were your primary motivations for adopting technology?
*
What were your primary motivations for adopting technology?
Improve workflow efficiency
Reduce dispensing errors
Increase patient retention
Improve medication adherence
Manage inventory and reduce waste
Increase reimbursement efficiency
Meet regulatory or payer requirements
Compete with larger chains
Other
If other, please specify
*
Who was primarily responsible for selecting and implementing these tools?
*
Who was primarily responsible for selecting and implementing these tools?
A
Owner/Pharmacist-in-charge
B
Consultant
C
Operations Manager
D
Corporate Office
E
Other
If other, please specify
*
Section 3: Patient Engagement & Services
What patient engagement tools do you use?
*
What patient engagement tools do you use?
Automated refill reminders
Text/Email alerts for prescription readiness
Medication synchronization
In-app patient messaging
Loyalty or rewards programs
None
Have these tools met your expectations in improving patient satisfaction or retention?
*
Have these tools met your expectations in improving patient satisfaction or retention?
A
Yes, exceeded expectations
B
Yes, met expectations
C
Partially
D
Not at all
E
Not sure yet
What challenges have you encountered in using technology for patient engagement?
*
Section 4: Inventory & Supply Chain
Do you use a digital system to manage drug inventory?
*
Do you use a digital system to manage drug inventory?
A
Yes
B
No
C
Planning to
If yes, which inventory system do you use?
*
If yes, which inventory system do you use?
A
How effective is your system in managing stock-outs
*
How effective is your system in managing stock-outs
A
Very Effective
B
Somewhat Effective
C
Not Effective
D
Not Applicable
How effective is your system in managing over-ordering?
*
How effective is your system in managing over-ordering?
A
Very Effective
B
Somewhat Effective
C
Not Effective
D
Not Applicable
How effective is your system in managing expirations tracking?
*
How effective is your system in managing expirations tracking?
A
Very Effective
B
Somewhat Effective
C
Not Effective
D
Not Applicable
How effective is your system in managing DEA Compliance and Reporting?
*
How effective is your system in managing DEA Compliance and Reporting?
A
Very Effective
B
Somewhat Effective
C
Not Effective
D
Not Applicable
Untitled multiple choice field
A
*
Do you use automated ordering or integration with wholesalers?
*
Section 5: Billing, Reimbursement & RCM
What system or service do you use for billing and reimbursement?
*
How are claims processed
*
How are claims processed
A
In-House
B
Outsourced
C
Hybrid
How effective is your billings process in:
*
How effective is your billings process in:
A
Reducing Denials
B
Timely Reimbursement
C
Tracking Insurance vs. Cash Pay
What challenges have you faced in pharmacy billing or reimbursement?
*
Section 6: Compliance & Documentation
How do you manage compliance-related documentation (e.g., DEA logs, patient counseling, temperature logs)?
*
How do you manage compliance-related documentation (e.g., DEA logs, patient counseling, temperature logs)?
A
Paper Logs
B
Cloud-based platforms
C
Integrated Pharmacy Software
D
Other (please specify)
Are you satisfied with your ability to meet State board of pharmacy requirements
*
Are you satisfied with your ability to meet State board of pharmacy requirements
A
Very Satisfied
B
Somewhat
C
Not Satisfied
Are you satisfied with your ability to meet DEA audit preparedness?
*
Are you satisfied with your ability to meet DEA audit preparedness?
A
Very Satisfied
B
Somewhat
C
Not Satisfied
Are you satisfied with your ability to meet PBM audits or documentation?
*
Are you satisfied with your ability to meet PBM audits or documentation?
A
Very Satisfied
B
Somewhat
C
Not Satisfied
Section 7: Coordination with Other Facilities
How often do you coordinate with Prescribers?
*
How often do you coordinate with Prescribers?
A
Frequently
B
Occasionally
C
Rarely
D
Never
How often do you coordinate with Hospitals?
*
How often do you coordinate with Hospitals?
A
Frequently
B
Occasionally
C
Rarely
D
Never
How often do you coordinate with Long-term care facilities?
*
How often do you coordinate with Long-term care facilities?
A
Frequently
B
Occasionally
C
Rarely
D
Never
How often do you coordinate with Labs or testing centers
*
How often do you coordinate with Labs or testing centers
A
Frequently
B
Occasionally
C
Rarely
D
Never
What tools do you use to share or receive information from these sources?
*
What tools do you use to share or receive information from these sources?
EHR Integration
Direct secure messaging
Fax
Patient-driven sharing (e.g., apps)
None
What are your top challenges in care coordination?
*
Which technologies have had the biggest impact on your operations?
*
Are there any tools you adopted but stopped using? If so, why?
*
What are your top 3 technology or operations pain points today?
*
What are your top 3 technology or operations pain points today?
*
Are you exploring new digital tools or upgrades in the next 6-12 months?
*
Are you exploring new digital tools or upgrades in the next 6-12 months?
A
Yes
B
No
C
Maybe
Would you be open to a follow-up interview or case study feature?
*
Would you be open to a follow-up interview or case study feature?
A
Yes
B
No
C
Maybe, tell me more
Submit