Section 2: Technology Adoption Overview
What types of digital tools or systems do you currently use? (Select all that apply)
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What types of digital tools or systems do you currently use? (Select all that apply)
If other, please specify
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When did you first begin implementing digital tools in your pharmacy operations?
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What were your primary motivations for adopting technology?
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What were your primary motivations for adopting technology?
If other, please specify
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Who was primarily responsible for selecting and implementing these tools?
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Who was primarily responsible for selecting and implementing these tools?
If other, please specify
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Section 3: Patient Engagement & Services
What patient engagement tools do you use?
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What patient engagement tools do you use?
Have these tools met your expectations in improving patient satisfaction or retention?
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Have these tools met your expectations in improving patient satisfaction or retention?
What challenges have you encountered in using technology for patient engagement?
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Section 4: Inventory & Supply Chain
Do you use a digital system to manage drug inventory?
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Do you use a digital system to manage drug inventory?
If yes, which inventory system do you use?
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If yes, which inventory system do you use?
How effective is your system in managing stock-outs
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How effective is your system in managing stock-outs
How effective is your system in managing over-ordering?
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How effective is your system in managing over-ordering?
How effective is your system in managing expirations tracking?
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How effective is your system in managing expirations tracking?
How effective is your system in managing DEA Compliance and Reporting?
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How effective is your system in managing DEA Compliance and Reporting?
Untitled multiple choice field
Do you use automated ordering or integration with wholesalers?
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Section 5: Billing, Reimbursement & RCM
What system or service do you use for billing and reimbursement?
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How are claims processed
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How effective is your billings process in:
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How effective is your billings process in:
What challenges have you faced in pharmacy billing or reimbursement?
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Section 6: Compliance & Documentation
How do you manage compliance-related documentation (e.g., DEA logs, patient counseling, temperature logs)?
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How do you manage compliance-related documentation (e.g., DEA logs, patient counseling, temperature logs)?
Are you satisfied with your ability to meet State board of pharmacy requirements
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Are you satisfied with your ability to meet State board of pharmacy requirements
Are you satisfied with your ability to meet DEA audit preparedness?
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Are you satisfied with your ability to meet DEA audit preparedness?
Are you satisfied with your ability to meet PBM audits or documentation?
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Are you satisfied with your ability to meet PBM audits or documentation?
Section 7: Coordination with Other Facilities
How often do you coordinate with Prescribers?
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How often do you coordinate with Prescribers?
How often do you coordinate with Hospitals?
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How often do you coordinate with Hospitals?
How often do you coordinate with Long-term care facilities?
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How often do you coordinate with Long-term care facilities?
How often do you coordinate with Labs or testing centers
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How often do you coordinate with Labs or testing centers
What tools do you use to share or receive information from these sources?
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What tools do you use to share or receive information from these sources?
What are your top challenges in care coordination?
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Which technologies have had the biggest impact on your operations?
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Are there any tools you adopted but stopped using? If so, why?
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What are your top 3 technology or operations pain points today?
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What are your top 3 technology or operations pain points today?
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Are you exploring new digital tools or upgrades in the next 6-12 months?
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Are you exploring new digital tools or upgrades in the next 6-12 months?
Would you be open to a follow-up interview or case study feature?
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Would you be open to a follow-up interview or case study feature?