PUBLIC SATISFACTION SURVEY QURSTIONNAIRE AT BBKK MEDAN SERVICE UNIT
What do you think about the suitability of service requirements to the type of service?
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What do you think about the suitability of service requirements to the type of service?
How do you understand the ease of service procedures in this unit?
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How do you understand the ease of service procedures in this unit?
What do you think about the speed of time needed to provide services?
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What do you think about the speed of time needed to provide services?
What do you think about the reasonableness of the costs/rates in services?
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What do you think about the reasonableness of the costs/rates in services?
What is your opinion about the suitability of the service products listed in the service standards with the results provided?
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What is your opinion about the suitability of the service products listed in the service standards with the results provided?
What do you think about the competence/ability of officers in providing services?
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What do you think about the competence/ability of officers in providing services?
What do you think about the behavior of officers in service regarding politeness and friendliness?
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What do you think about the behavior of officers in service regarding politeness and friendliness?
What do you think about the quality of facilities and infrastructure?
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What do you think about the quality of facilities and infrastructure?
What do you think about handling service user complaints?
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What do you think about handling service user complaints?
