
DMCCA Readiness Benchmarking Survey


Professional membership body (e.g. institute, chartered society)

Charity or not-for-profit with members or regular donors

Leisure or special interest membership (e.g. hobby clubs, gym, or special interest)

Very familiar - we’ve reviewed it in detail

Slightly aware - but not reviewed in detail

Partly covered-some activities likely in scope

Keeping records that contract confirmation and renewal reminders were sent

Capturing and using members’ preferred communication methods

Monitoring and enforcing cooling-off periods and refunds

Staff or volunteer training on compliant processes and member rights

Reviewing internal policies and processes for cancellations and renewals

None of these – we believe our systems already support compliance

Members signing up, using services, then cancelling within the 14-day cooling-off period

Loss of Gift Aid on refunded donations/membership fees

Managing refunds for partial use of services or events

Increased admin burden (updating CRM, processes, templates)

Technical challenges (e.g. changing online sign-up or cancellation journeys)

Keeping track of members’ preferred communication methods

Reputational damage if members feel misled

Increased costs of compliance (legal, systems, staff time)

Very concerned - this could have a major financial impact

Somewhat concerned - we may lose income or Gift Aid

Not concerned - our benefits are limited or easy to manage

Redesigning sign-up journeys and cancellation processes

Updating reminder notices and communications