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Global CX Trainer

Job Summary:

Permanent employee, Full-time, Remote, PST Shift
We are seeking a dynamic Global CX Trainer to design, deliver, and continually improve training programs for our Customer Experience (CX) team. You will craft onboarding and advanced product-support curricula, manage our LMS, and align all L&D initiatives with business goals to elevate service quality and performance. This position requires a seasoned professional with deep, continuous e-commerce training experience and strong credentials in learning and development.
WE ARE LOOKING FORWARD TO HEARING FROM YOU!

Thank you for your interest in applying to Elite Talent Recruit. Please fill out the following form. 

First Name:

Last Name:

Birthday:

Expected Salary Monthly (in PHP):

Email:

Phone:

LinkedIn Link

Interview Availability:

Start Date Availability:

CV:

Work Sample Link:

Learning & Development Work Experience (Years)

US Account Work Experience (Years)

Experience in E-commerce

Experience in E-commerce
A
B

What is the extent of your training experience in the e-commerce industry?

Experience in a Global CX or BPO Environment

Experience in a Global CX or BPO Environment
A
B

What is the extent of your experience in a global CX or BPO environment?

Experience in Conducting Needs Assessments

Experience in Conducting Needs Assessments
A
B

Experience in Analyzing Performance Data

Experience in Analyzing Performance Data
A
B

Experience in Building a Comprehensive L&D Strategy for Customer Experience Teams

Experience in Building a Comprehensive L&D Strategy for Customer Experience Teams
A
B

Give an example of a product-support curriculum you created or overhauled. How did you structure the content, and what measurable impact did it have on agent KPIs?

Experience in Building and Maintaining a Centralized Knowledge Hub of Resources, FAQs, and SOPs

Experience in Building and Maintaining a Centralized Knowledge Hub of Resources, FAQs, and SOPs
A
B

Experience in Implementing Post-Training Evaluations

Experience in Implementing Post-Training Evaluations
A
B

Experience in Delivering Executive-Level Reports on Program Outcomes and Strategic Insights

Experience in Delivering Executive-Level Reports on Program Outcomes and Strategic Insights
A
B

How do you measure ROI for CX-training programs, and can you provide an example where your reporting influenced executive decisions or budget allocation?

Experience in Administering and Optimizing the LMS

Experience in Administering and Optimizing the LMS
A
B

Experience in Developing Interactive E-Learning Modules

Experience in Developing Interactive E-Learning Modules
A
B

What specific facilitation technique do you use to keep remote or hybrid CX classes engaged and ensure knowledge retention?

Experience in Delivering Product-Support or New-Hire Training in a Technical Support Setting

Experience in Delivering Product-Support or New-Hire Training in a Technical Support Setting
A
B

How do you segment training for new hires versus experienced agents who require up-skilling or cross-skilling, and what differs in your design approach?

Experience in Applying Customer-Experience Training Best Practices

Experience in Applying Customer-Experience Training Best Practices
A
B

Background in QA or Compliance Training Within Regulated Industries

Background in QA or Compliance Training Within Regulated Industries
A
B

Bilingual in English and Spanish

Bilingual in English and Spanish
A
B

What is your English proficiency level according to the CEFR

What is your English proficiency level according to the CEFR
A
B
C
D
E
F

What LMS and e-learning authoring tools do you have experience with?

What CPLP, CPTD, or other ATD certifications do you hold?

Available to Work Full Time:

Available to Work Full Time:
A
B

Available to Work Part-Time:

Available to Work Part-Time:
A
B

Available to Work Pacific Standard Time (PST) hours

Available to Work Pacific Standard Time (PST) hours
A
B

Are you comfortable with time-tracking software being used during work hours?

Are you comfortable with time-tracking software being used during work hours?
A
B

What motivates you to seek a new job opportunity at this time?

Are you located in the Philippines

Are you located in the Philippines
A
B