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Your Automation Experience Map
Community Journey
The goal of the Journey is to think through an
ideal situation of what a member will do as they move through the community
.
This helps you to get an overview of your community.
Yellow
highlighted text
contains
examples
to help guide your answers
Blue
highlighted text displays
your previous answers
so that you can refer back to them.
What does your community help your members do?
*
Our community helps members to keep track of their weight and stay accountable to regular exercise
Summarise how an ideal member joins/upgrades and starts with your community
*
Remember, think from the
member perspective
.
A new community member
pays
to join the community, complete a
new member form
to record their starting weight and exercise goals, then goes through our
Start course
to learn how to use the community.
Summarise how an ideal member engages with your community
*
Remember, think from the
member perspective
.
They slowly work through your
core course
that guides them through actionable steps to lose weight and build strong habits. Every week they get sent a
reminder
to update their weight and progress made towards their goals. They have an
accountability post
where they record their weekly progress in the comments. They are
encouraged to support
and motivate other members towards achieving their goals.
Summarise how an ideal member leaves/downgrades in your community
*
Remember, think from the
member perspective
.
As they near their weight goal, they’ve completed the course and have made a new friend group that helps them stay accountable. They no longer really engage in the community, so they decide that it’s time to
cancel their membership
and leave.
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