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Wolt and Courier Partners

Hi, I am a student doing my research on the Wolt's value creation and delivery capabilities. I will be happy if you can help me by filling out this survey.

All answers will be anonymised - I need only your insights and examples.

Thanks for your help! Paul

NB! I have no connections to Wolt. The research is an independent project.

Where are you from?

Do you work with with

Bike

Moped/scooter

Car

Other

Besides Wolt, which platforms do you work for

Just Eat

Uber Eats

Glvoo

Bolt

Directly restaurants

Other:

How long have you worked for Wolt?

How many orders do you deliver on average?

Give a number and a period (weekly/monthly)

Answer only one question in this section

How much do you earn before taxes

per hour

How much do you earn after taxes

per hour

React to the following statements

	No	Not sure	Yes
I am happy to work for Wolt
I could sustain myself if working with Wolt full time
I would like to be paid by hour
My wage is too low
Wolt is better than other food delivery platforms
Wolt should be more regulated by law
There are too many courier partners working for the platform
There are too many restaurants on the platform
I like the Wolt new strategy - the opportunity of delivering flowers, groceries, small electronics etc.
Wolt should onboard me better
Wolt should be tougher to restaurants
I am happy how disputes are handled by Wolt customer service
Wolt app works well
I would consider moving to another platform
Wolt has monopolised the market
The value of Wolt for me has fallen over time

What would you say to the platform owner?

Think of something which is problematic, something you would like to be solved by the platform itself

What would you say to restaurants owners?

What should be changed by them so your work is more valuable?

What would you say to customers?

Do they do anything that diminish the value of your work?

Final thoughts on Wolt's value for you?

Give three advantages and disadvantages of Wolt FOR YOU