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Getting started

Here are a few useful tips to consider when making a claim:

1. Pay your invoice as soon as possible

If you have received an invoice from your doctor and haven't already paid it we recommend you pay it quickly to avoid late fees while we review your claim.

2. How long does it take?

Depending on the amount and complexity of your claim, it can take 2-4 weeks to process the claim. If approved, you’ll receive the money in your bank account within 1 week.

3. Reimbursement amount

Keep in mind you do not have any co-pays or a deductible with your policy. You will be reimbursed according to terms of your Expat health insurance plan. Health conditions that started before the policy began are typically not covered.