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Customer Service Booking Agent

Company description

LekkeSlaap is South Africa’s leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town, LekkeSlaap is committed to innovation, best-in-class customer service and setting new standards in travel technology.

Role description

We're looking for a sharp, customer-focused Booking Agent to join our fast-paced team! In this role, you'll handle bookings with precision, assist guests and property owners, and tackle challenges head-on to keep things running smoothly. Expect a dynamic environment where quick thinking and top-notch communication skills are key to delivering seamless experiences. If you thrive under pressure, love problem-solving, and have a passion for exceptional service, we want to hear from you!

Responsibilities

• Assist guests and property owners with queries, providing prompt and professional support.

• Oversee and manage the booking process, ensuring accuracy, efficiency, and a seamless experience.

• Build and maintain strong relationships with guests and property owners.

• Educate guests and property owners on booking procedures and policies.

• Maintain high-performance standards, consistently meeting or exceeding KPIs.

• Provide exceptional customer service by addressing enquiries, resolving issues, and offering aftercare support.

• Stay up to date with the company’s products, services, and policies to provide accurate information.

• Handle and troubleshoot customer issues, offering effective solutions to ensure satisfaction.

• Complete assigned tasks professionally and within deadlines.

Requirements

• Strong communication and interpersonal skills.

• Fluency in Afrikaans and English (written and verbal).

• Excellent computer literacy.

• Clear and confident telephone etiquette.

• Strong work ethic, reliability, and professionalism.

• Confidence and resilience under pressure.

• Adaptability and openness to change.

• Ability to thrive in a fast-paced, high-pressure environment.

• Excellent time management, problem-solving, and organisational skills.

Benefits

• Vibrant work environment

• FeelBetterFast (Employer-funded pharmacy visit)

• Pension Fund

• Additional leave days

• Monthly team events and more!

Shift schedule

• Agents are required to work over weekends, typically once a month, depending on your shift schedule.

• Shifts may adjust seasonally.

• Agents may be required to work on select public holidays if they fall within your shift rotation.

• All weekend and holiday shifts will be compensated accordingly.

Click 'Next' to start your application! 🚀