Help Shape FairPlay

FairPlay is being built to make beauty bookings fairer, clearer and easier for independent beauty professionals and their clients.

We're researching how independent beauty professionals currently manage bookings and what happens when things don't go to plan.

This takes around 5 minutes. Your answers will help shape what FairPlay becomes.

SECTION 1 - Your current setup

1. How do you currently manage your bookings?

2. What is the biggest frustration with the way you currently manage client appointments/bookings?

SECTION 2 - When things go wrong

3. In the last 6 months, which of these have you experienced? (select all that apply)

Client cancelled at short notice

Client didn't show up

Client arrived late

Client disputed or asked for their deposit back

Client expected something different from what they booked

I had to cancel or reschedule a client

I was running significantly late

A client challenged one of my booking policies

4. Which of these causes you the most difficulty (select one)

Client cancelled at short notice

Client didn't show up

Client arrived late

Client disputed or asked for their deposit back

Client expected something different from what they booked

I had to cancel or reschedule a client

I was running significantly late

A client challenged one of my booking policies

5. When a booking problem happens, how do you usually decide what to do? (select one)

I make a case-by-case decision

I negotiate with the client

I usually make an exception

I usually enforce my policy

SECTION 3 - What feels fair?

6. Which booking rules do you think are the hardest to make 100% fair? (select up to 3)

Provider cancellations

Service prep requirements

7. If a client cancels shortly before an appointment, what do you think is a fair outcome? (select one)

Deposit retained + charge the full remaining balance

Deposit retained + charge a % of the remaining balance

Only deposit retained.

8. If you have to cancel a client's appointment, what do you think is a fair outcome

Full refund of anything paid (incl. deposits)

Partial refund of anything paid

Refund plus compensation (non-monetary)

SECTION 4 - What would make FairPlay work for your business?

9. What would make you uncomfortable about a booking platform setting or enforcing certain booking rules? (select all that apply)

Losing control over my policies

Rules that don't reflect my type of service

Losing money through refunds or compensation

Taking final payments online

Payment processing fees

A platform siding with clients

A platform siding with providers

Not being able to make exceptions

Rules that make it harder for me to protect my time/business

10. Would you consider using a booking platform that provides clear, consistent booking standards for both providers and clients, while allowing providers some flexibility to set their own policies within those standards?

11. What would you need that platform to offer for you to consider switching from your current booking setup?

SECTION 5 - Want a complimentary booking audit?

We're offering a limited number of complimentary personalised booking audits to beauty professionals who complete this research.

We'll review your current booking process and policies and identify areas where your terms could be clearer, fairer or easier for clients to understand.