Help Shape FairPlay

FairPlay is being built to make beauty bookings fairer, clearer and easier for independent beauty professionals and their clients.

We're researching how independent beauty professionals currently manage bookings and what happens when things don't go to plan.

This takes around 5 minutes. Your answers will help shape what FairPlay becomes.

SECTION 1 - Your current setup

1. How do you currently take your bookings?

2. How much do you currently pay to manage your bookings?

Include any fees for booking platforms, scheduling software or other appointment management tools.

3. What is the biggest frustration with the way you currently manage client appointments/bookings?

SECTION 2 - When things go wrong

4. In the last 6 months, which of these have you experienced?

(Select all that apply)

Client cancelled at short notice

Client didn't show up

Client arrived late

Client disputed or asked for their deposit back

Client expected something different from what they booked

I had to cancel or reschedule a client

I was running significantly late

A client challenged one of my booking policies

5. Which of these causes you the most difficulty?

Client cancelled at short notice

Client didn't show up

Client arrived late

Client disputed or asked for their deposit back

Client expected something different from what they booked

I had to cancel or reschedule a client

I was running significantly late

A client challenged one of my booking policies

6. When a booking problem happens, how do you usually decide what to do?

I make a case-by-case decision

I negotiate with the client

I usually make an exception

I usually enforce my policy

SECTION 3 - What feels fair?

7. Which booking rules do you think are the hardest to communicate to clients?

Provider cancellations

Service prep requirements

8. If a client cancels shortly before an appointment, which outcomes do you think could be reasonable?

(Select all that apply)

Deposit retained + charge the full remaining balance

Deposit retained + charge a % of the remaining balance

Only deposit retained.

9. If you have to cancel a client's appointment, which outcomes do you think could be reasonable?

(Select all that apply)

Full refund of anything paid (incl. deposits)

Partial refund of anything paid (incl. deposits)

Refund + credit/compensation

SECTION 4 - What would make FairPlay work for your business?

10. Would you consider using a booking platform that facilitates clear booking standards while allowing you to set policies that work for your business?

11. What, if anything would make you hesitant of using/switching to said booking platform?

SECTION 5 - Want a complimentary booking audit?

We're offering a limited number of complimentary personalised booking audits to beauty professionals who complete this research.

We'll review your current booking process and policies and identify areas where your terms could be clearer, fairer or easier for clients to understand.

Help Shape FairPlay

SECTION 1 - Your current setup

1. How do you currently take your bookings?

2. How much do you currently pay to manage your bookings?

3. What is the biggest frustration with the way you currently manage client appointments/bookings?

SECTION 2 - When things go wrong

4. In the last 6 months, which of these have you experienced?

5. Which of these causes you the most difficulty?

6. When a booking problem happens, how do you usually decide what to do?

SECTION 3 - What feels fair?

7. Which booking rules do you think are the hardest to communicate to clients?

8. If a client cancels shortly before an appointment, which outcomes do you think could be reasonable?

9. If you have to cancel a client's appointment, which outcomes do you think could be reasonable?

SECTION 4 - What would make FairPlay work for your business?

10. Would you consider using a booking platform that facilitates clear booking standards while allowing you to set policies that work for your business?

11. What, if anything would make you hesitant of using/switching to said booking platform?

SECTION 5 - Want a complimentary booking audit?

OPTIONAL - Stay involved

13. 👋 One more thing! Would you like to receive updates about FairPlay and opportunities to try it early?