New Customer - Residential Cleaning
If you are looking for a Move-Out or Move-In Clean, you can find that request form here: https://tally.so/r/KYYrRk Untitled checkboxes field
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Unit, apartment, suite, etc. (optional)
If the home that needs cleaning is different from the above, please enter the address of the property to be cleaned in the fields below.
Unit, apartment, suite, etc. (optional)
Section 1: Your Vision for Your Home
What is your primary goal for seeking a professional home care service?
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What is your primary goal for seeking a professional home care service?
Describe what a 'perfectly clean' home feels like to you. Are there specific details that make all the difference?
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Describe what a 'perfectly clean' home feels like to you. Are there specific details that make all the difference?
Section 2: Your Past Experiences & Current Frustrations
Have you worked with a professional cleaning service in the past?
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Have you worked with a professional cleaning service in the past?
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Other concern not listed above (please briefly describe):
Section 3: Your Service Expectations
Which best describes what you’re looking for right now?
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Which best describes what you’re looking for right now?
Section 4A: Understanding Your Home
Number of young adults / older teens (16–25):
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(Please enter '0' if none)
Number of school-aged children (6–15):
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(Please enter '0' if none)
Number of toddlers / preschoolers (0–5):
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(Please enter '0' if none)
How many dogs and/or cats live in the home?
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(Please enter '0' if none)
What type of dwelling do you have?
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How is your home typically accessed from where I park?
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How is your home typically accessed from where I park?
Which areas of the home would you like included in the service?
(Select all that apply.)
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Which areas of the home would you like included in the service?(Select all that apply.)
Section 4B: Room & Area Details
The next questions should reflect only the areas you’d like included in the service, not the entire home if some areas are excluded.
How many square feet above ground is your space? Rough estimate is fine (e.g., 1,200 sq ft for 3 bed/2 bath).
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Approximately how many square feet is the basement? (Rough Estimate)
How many full bathrooms are in your home?
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How many half bathrooms are in your home?
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Which best describes your kitchen?
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What kind of stovetop do you have?
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How many bedrooms and / or office rooms are in your home?
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How many living / family / bonus rooms (not including the basement) are in your home?
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Please specify any additional rooms that are to be cleaned (laundry room, mudroom, transitional rooms, butler's pantry, wine cellar, home gym, workshop / art studio, craft room, etc.):
What type of flooring does your home have?
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(please check all that apply)
What type of flooring does your home have?
Section 5: Home Care Priorities & Sensitivities
Do you have any pets? If so, please tell us their names and anything we should know to ensure they are comfortable and safe during our visit.
On a scale of 1-10 (where 10 is extremely important), how important is the use of pet-safe, family-friendly, or non-toxic products in your home?
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Does anyone in the home have specific allergies, asthma, or chemical/fragrance sensitivities that we should be aware of to ensure a safe and comfortable environment?
Please list any special surfaces or materials in your home that require specific care or that you have concerns about.
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Please list any special surfaces or materials in your home that require specific care or that you have concerns about.
Section 6: Service Readiness
A tidy home allows me to focus fully on cleaning and give each surface the attention it deserves. Which of these best describes the state of your home before a typical cleaning visit?
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I aim for thoroughly cleaned surfaces rather than surface-level results. Your answer helps me plan appropriately for the level of detailed work involved.
A tidy home allows me to focus fully on cleaning and give each surface the attention it deserves. Which of these best describes the state of your home before a typical cleaning visit?
Between professional cleaning visits, how much maintenance do you typically do?
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Between professional cleaning visits, how much maintenance do you typically do?
Section 7: Home Condition & Safety Check
Safety & Property Protection Policy: Moving Heavy Items
To protect both your home and my safety as a solo professional, I do not lift or move furniture or items estimated to be over 15 lbs.
I’m happy to clean behind or underneath heavier items when they’ve been moved to a safe location before my arrival, or to review specific areas during the walkthrough so we can plan appropriately. This policy helps prevent injury and accidental damage, and ensures I can consistently deliver careful, high-quality work.
Select the option that best applies.
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Select the option that best applies.
To protect the safety of my clients and ensure my cleaning methods don’t interfere with any treatments, please let me know about any recent pest activity in your home.
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(This is a common issue in many homes. All responses are confidential and judgment-free.)
To protect the safety of my clients and ensure my cleaning methods don’t interfere with any treatments, please let me know about any recent pest activity in your home.
Anything else about your home that might need special care (e.g., strong odours, recent renovation dust, moisture or humidity issues)?
Section 8: Communication & Availability
When are you hoping to have your first cleaning?
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When are you hoping to have your first cleaning?
Which days work best for your cleaning?
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Which days work best for your cleaning?
What arrival window works best for you?
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What arrival window works best for you?
What is your preferred method of communication?
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What is your preferred method of communication?
Is there anything else you’d like to add?
How did you hear about EverAfter Cleaning?
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If someone referred you, who can I thank?
Thanks for your time — I’ll review your answers and follow up shortly with the next steps.
