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New Customer - Residential Cleaning

If you are looking for a Move-Out or Move-In Clean, you can find that request form here: https://tally.so/r/KYYrRk

Contact Details

First Name

Last Name

Email

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Phone Number

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Address

Unit, apartment, suite, etc. (optional)

City

Province

Postal Code

Service Address

If the home that needs cleaning is different from the above, please enter the address of the property to be cleaned in the fields below.

Address

Unit, apartment, suite, etc. (optional)

City

Postal Code

Section 1: Your Vision for Your Home

Province

What is your primary goal for seeking a professional home care service?

Reclaim my weekends and personal time.

Create a healthier, allergen-reduced environment for my family and pets.

Maintain a peaceful, orderly home to reduce daily stress.

Invest in the long-term care and longevity of my home’s surfaces.

Other (please specify)

Describe what a 'perfectly clean' home feels like to you. Are there specific details that make all the difference?

The "Hotel Look": Perfectly straight vacuum lines, folded toilet paper tips, and symmetrical pillows.

The "Scent of Clean": A neutral, fresh atmosphere with zero lingering odors (food, pets, or chemicals).

The "Tactile Smooth": Faucets, handles, and surfaces that feel completely smooth and grit-free to the touch.

The "Visual Sparkle": Glass, mirrors, and stainless steel that are 100% streak-free and reflective.

The "Invisible Detail": Knowing the hidden spots (baseboards, tracks, inside the microwave) were reached.

Other:

Section 2: Your Past Experiences & Current Frustrations

Have you worked with a professional cleaning service in the past?

Yes

Untitled checkboxes field

Other

Other concern not listed above (please briefly describe):

Section 3: Your Service Expectations

Which best describes what you’re looking for right now?

Ongoing professional maintenance after an initial foundational visit

A one-time corrective or restorative clean (no ongoing service expected)

I’m not sure — I’m comfortable starting with a professional assessment so you can determine the correct approach

Section 4A: Understanding Your Home

Number of adults (26+):

Number of young adults / older teens (16–25):

(Please enter '0' if none)

Number of school-aged children (6–15):

(Please enter '0' if none)

Number of toddlers / preschoolers (0–5):

(Please enter '0' if none)

How many dogs and/or cats live in the home?

(Please enter '0' if none)

What type of dwelling do you have?

How is your home typically accessed from where I park?

(Select all that apply.)

Ground-level entrance (no stairs)

A few outdoor steps (1–6)

A full outdoor staircase (7+ steps)

Indoor stairs in a condo/apartment building

Elevator access

Long hallway or walk from parking

Which areas of the home would you like included in the service?
(Select all that apply.)

Section 4B: Room & Area Details

The next questions should reflect only the areas you’d like included in the service, not the entire home if some areas are excluded.

How many square feet above ground is your space? Rough estimate is fine (e.g., 1,200 sq ft for 3 bed/2 bath).

Approximately how many square feet is the basement? (Rough Estimate)

How many full bathrooms are in your home?

How many half bathrooms are in your home?

Which best describes your kitchen?

What kind of stovetop do you have?

How many bedrooms and / or office rooms are in your home?

How many living / family / bonus rooms (not including the basement) are in your home?

Please specify any additional rooms that are to be cleaned (laundry room, mudroom, transitional rooms, butler's pantry, wine cellar, home gym, workshop / art studio, craft room, etc.):

What type of flooring does your home have?

(please check all that apply)

Section 5: Home Care Priorities & Sensitivities

Do you have any pets? If so, please tell us their names and anything we should know to ensure they are comfortable and safe during our visit.

On a scale of 1-10 (where 10 is extremely important), how important is the use of pet-safe, family-friendly, or non-toxic products in your home?

Does anyone in the home have specific allergies, asthma, or chemical/fragrance sensitivities that we should be aware of to ensure a safe and comfortable environment?

Please list any special surfaces or materials in your home that require specific care or that you have concerns about.

Natural Stone: Marble, Granite, Quartzite, Slate, or Travertine (Countertops/Floors/Showers).

Engineered or composite surfaces (e.g., Quartz, Dekton, Corian, or similar)

Fine Woodwork: Antique furniture, unsealed/waxed wood floors, or custom cabinetry.

High-performance metal finishes (brushed stainless steel, brass, copper, matte black, fingerprint-resistant finishes)

Specialized Tile/Masonry: Hand-painted tile, terracotta, or delicate grout.

Designer Finishes: Wallpaper, high-gloss lacquer, or glass-heavy architecture.

Matte or flat paint (walls or cabinetry)

Other

None

Section 6: Service Readiness

A tidy home allows me to focus fully on cleaning and give each surface the attention it deserves. Which of these best describes the state of your home before a typical cleaning visit?

I aim for thoroughly cleaned surfaces rather than surface-level results. Your answer helps me plan appropriately for the level of detailed work involved.

Ready to Go: surfaces are clear and ready for cleaning.

Mostly Ready: A few items (like mail or a coffee cup) might be on counters, but it's a quick tidy.

Some Surface Reset Needed: Items are typically concentrated on several key surfaces (for example, kitchen counters or a dining table), while other surfaces are mostly clear.

Significant Surface Reset Needed: Items are typically spread across most horizontal surfaces and floor areas throughout the home.

Between professional cleaning visits, how much maintenance do you typically do?

I clean regularly — wipe surfaces, vacuum, clean spills, prevent buildup

I do light maintenance — quick wipes or vacuuming when needed

I do minimal maintenance — things tend to build up between visits

I prefer full delegation — I rely on the cleaning service for upkeep

Section 7: Home Condition & Safety Check

Safety & Property Protection Policy: Moving Heavy Items

To protect both your home and my safety as a solo professional, I do not lift or move furniture or items estimated to be over 15 lbs.

I’m happy to clean behind or underneath heavier items when they’ve been moved to a safe location before my arrival, or to review specific areas during the walkthrough so we can plan appropriately. This policy helps prevent injury and accidental damage, and ensures I can consistently deliver careful, high-quality work.

Select the option that best applies.

I understand and will prepare the areas accordingly.

I understand, and we can discuss any specific areas of concern during the walkthrough.

To protect the safety of my clients and ensure my cleaning methods don’t interfere with any treatments, please let me know about any recent pest activity in your home.

(This is a common issue in many homes. All responses are confidential and judgment-free.)

No, I have not noticed any pest activity.

Yes, a past issue that has been professionally treated and resolved.

Yes, a current or very recent issue.

I am unsure.

Anything else about your home that might need special care (e.g., strong odours, recent renovation dust, moisture or humidity issues)?

Section 8: Communication & Availability

When are you hoping to have your first cleaning?

Which days work best for your cleaning?

What arrival window works best for you?

Morning (preferred)

Afternoon (limited availability)

Either works

Not sure yet

What is your preferred method of communication?

SMS/Text Message

Phone Call

Is there anything else you’d like to add?

How did you hear about EverAfter Cleaning?

If someone referred you, who can I thank?

Thanks for your time — I’ll review your answers and follow up shortly with the next steps.

New Customer - Residential Cleaning

Contact Details

First Name

Last Name

Email

Phone Number

Address

Unit, apartment, suite, etc. (optional)

City

Province

Postal Code

Service Address

Address

Unit, apartment, suite, etc. (optional)

City

Postal Code

Section 1: Your Vision for Your Home

Province

What is your primary goal for seeking a professional home care service?

Describe what a 'perfectly clean' home feels like to you. Are there specific details that make all the difference?

Section 2: Your Past Experiences & Current Frustrations

Have you worked with a professional cleaning service in the past?

Other concern not listed above (please briefly describe):

Section 3: Your Service Expectations

Which best describes what you’re looking for right now?

Section 4A: Understanding Your Home

Number of adults (26+):

Number of young adults / older teens (16–25):

Number of school-aged children (6–15):

Number of toddlers / preschoolers (0–5):

How many dogs and/or cats live in the home?

What type of dwelling do you have?

How is your home typically accessed from where I park?

Which areas of the home would you like included in the service?(Select all that apply.)

Section 4B: Room & Area Details

The next questions should reflect only the areas you’d like included in the service, not the entire home if some areas are excluded.

How many square feet above ground is your space? Rough estimate is fine (e.g., 1,200 sq ft for 3 bed/2 bath).

Approximately how many square feet is the basement? (Rough Estimate)

How many full bathrooms are in your home?

How many half bathrooms are in your home?

Which best describes your kitchen?

What kind of stovetop do you have?

How many bedrooms and / or office rooms are in your home?

How many living / family / bonus rooms (not including the basement) are in your home?

Please specify any additional rooms that are to be cleaned (laundry room, mudroom, transitional rooms, butler's pantry, wine cellar, home gym, workshop / art studio, craft room, etc.):

What type of flooring does your home have?

Section 5: Home Care Priorities & Sensitivities

Do you have any pets? If so, please tell us their names and anything we should know to ensure they are comfortable and safe during our visit.

On a scale of 1-10 (where 10 is extremely important), how important is the use of pet-safe, family-friendly, or non-toxic products in your home?

Does anyone in the home have specific allergies, asthma, or chemical/fragrance sensitivities that we should be aware of to ensure a safe and comfortable environment?

Please list any special surfaces or materials in your home that require specific care or that you have concerns about.

Section 6: Service Readiness

A tidy home allows me to focus fully on cleaning and give each surface the attention it deserves. Which of these best describes the state of your home before a typical cleaning visit?

Between professional cleaning visits, how much maintenance do you typically do?

Section 7: Home Condition & Safety Check

Safety & Property Protection Policy: Moving Heavy Items

Select the option that best applies.

To protect the safety of my clients and ensure my cleaning methods don’t interfere with any treatments, please let me know about any recent pest activity in your home.

Anything else about your home that might need special care (e.g., strong odours, recent renovation dust, moisture or humidity issues)?

Section 8: Communication & Availability

When are you hoping to have your first cleaning?

Which days work best for your cleaning?

What arrival window works best for you?

What is your preferred method of communication?

Is there anything else you’d like to add?

How did you hear about EverAfter Cleaning?

If someone referred you, who can I thank?

Which areas of the home would you like included in the service?
(Select all that apply.)