AI Adoption in Professional Services: 2026 Benchmark Survey

Osava is the UK's AI capability measurement platform for professional services. This survey forms the basis of our 2026 industry benchmark, published later this year.

Find out whether your firm is ahead or behind on AI adoption. Takes 3 minutes. You'll receive a free personalised report comparing your firm to peers on training spend, tool adoption, and capability gaps. All responses are anonymous. Your firm's data is never identifiable in published results.

Complete the survey to enter a draw for a £100 John Lewis voucher

T&Cs: UK residents only. One entry per person. Draw closes when dataset it complete

1. What type of firm do you work at?

2. How many people work at your firm?

3. What is your role?

Managing partner / CEO

Department head / senior manager

Fee earner / practitioner

4. Which AI tools or AI-powered features is your firm currently using? (select all that apply)

5. How would you describe your firm's current use of AI?

We're not using it yet

A few people are experimenting individually

We've started but it's patchy. No consistency across the firm

We have a structured approach in place

We're ahead of most firms in our sector

6. What's the biggest obstacle to AI adoption at your firm?

People don't know how to use the tools effectively

We don't know where to start or what's relevant to us

Concerns about data security and client confidentiality

Leadership hasn't prioritised it

We've tried training but it hasn't stuck

7. Has your firm spent money on AI training in the last 12 months?

8. How would you describe the results?

Strong. People are using AI meaningfully differently

Mixed. Some improvement but not consistent

Disappointing. Hard to see the impact

9. How confident are you that your firm can answer this question: "Are our people actually using AI better than they were six months ago?"

Somewhat confident

We have no way of measuring this at all

10. How concerned are you that competitors are pulling ahead on AI adoption?

Somewhat concerned

Not particularly concerned

I don't know how we compare

11. How important is it to your leadership team to be able to measure whether AI training is actually changing how people work?

Critical. We need evidence it's working

Quite valuable, I'd want to know more

Useful but not a current focus

Not something we'd invest in

12. What would concern you most about adopting a tool that does this? (select any that apply)

13. What would it take for you to commit budget to AI training in the next 12 months?

14. Would you be open to a 20-minute conversation about AI adoption challenges at your firm?

Yes, happy to chat

Maybe — send me more information first