AI Adoption in Professional Services: 2026 Benchmark Survey

1. What type of firm do you work at?

2. How many people work at your firm?

Under 50

3. What is your role?

Managing partner / CEO

Department head / senior manager

Fee earner / practitioner

4. How would you describe your firm's current use of AI?

We're not using it yet

A few people are experimenting individually

We've started but it's patchy. No consistency across the firm

We have a structured approach in place

We're ahead of most firms in our sector

5. What's the biggest obstacle to AI adoption at your firm?

People don't know how to use the tools effectively

We don't know where to start or what's relevant to us

Concerns about data security and client confidentiality

Leadership hasn't prioritised it

We've tried training but it hasn't stuck

6. Has your firm spent money on AI training in the last 12 months?

Yes

7. How would you describe the results?

Strong. People are using AI meaningfully differently

Mixed. Some improvement but not consistent

Disappointing. Hard to see the impact

8. How confident are you that your firm can answer this question: "Are our people actually using AI better than they were six months ago?"

Very confident

Somewhat confident

We have no way of measuring this at all

9. How concerned are you that competitors are pulling ahead on AI adoption?

Very concerned

Somewhat concerned

Not particularly concerned

I don't know how we compare

10. How valuable would a platform be that shows where your firm stands on AI adoption relative to peers, identifies gaps, and tracks whether training is changing behaviour?"

Extremely valuable, we'd prioritise this

Quite valuable, I'd want to know more

Somewhat interesting but not a priority

Not something we'd invest in

11. What would it take for you to commit budget to AI training in the next 12 months?

12. What's your biggest concern about adopting a platform like this? (select any relevant answers)

13. Would you be open to a 20-minute conversation about AI adoption challenges at your firm?

Yes, happy to chat