Subscription Management Experience Survey (EN)

This survey explores the friction people experience recognizing, calculating, and managing their paid subscriptions. There are no right or wrong answers — please respond based on your everyday experience.

Time required: about 7–10 minutes · Who this is for: anyone with at least one paid subscription

How many paid subscriptions are you currently using in total?

Please select all categories of services you currently subscribe to.

Do any of these charge in a foreign currency (e.g. USD)?

What's your age range?

1. Awareness of Current Subscriptions

This section checks how well you can track what — and how much — you're actually subscribed to.

Do you think you could list every service you're subscribed to without missing any?

Have you ever realized, out of nowhere, "Wait, am I still paying for this?"

If yes, briefly describe what happened.

Do you know the exact renewal date or charge amount for your current subscriptions?

Have you ever realized late that a free trial had converted to a paid subscription?

2. Currency & Cost Calculation

This section looks at the difficulty of tracking cost across foreign-currency and multi-currency subscriptions.

Have you found exchange-rate calculations annoying?

Do you know exactly how much you're spending on subscriptions this month, in total?

When a subscription cost goes up, can you tell whether it's a price increase or a currency fluctuation?

3. Experience with Existing Tools

This section looks at hands-on experience with subscription-management apps and what felt complicated.

Have you ever used a subscription-management app or service (e.g. Rocket Money, Bobby)?

(If yes) What did you find inconvenient about it?

If you stopped using one, why?

4. Keep-or-Cancel Judgment

This section checks whether people have a real basis for deciding whether to keep or cancel a subscription.

Is there a subscription you're currently paying for that you barely use?

If yes, why haven't you canceled it yet?

5. Cancellation Experience

This section looks at the friction between deciding to cancel and actually doing it.

Have you ever had trouble canceling a subscription?

If yes, what kind of trouble was it?

6. Payment & Account Management

This section looks at the management burden from payment-method issues or shared subscriptions.

Has a subscription ever cut off suddenly because a payment failed (e.g. expired card)?

Do you share any subscriptions with family or friends? If so, how do you split the cost?

7. Emotional Response

This section looks at the emotional reaction people have when facing their subscription charges.

Which emotion comes closest to what you feel when you review your subscription charges?

This section looks at the psychological resistance to linking payment or account data.

Do you feel resistant to using a subscription-management app that requires linking your card or bank account?

This section gathers overall feedback and contact info for possible follow-up.