Customer Support (MENA)
We are founder-led and at our size that means you're in the room with them, on the calls, in the decisions, shaping the product and the pitch. As one of our first 50 employees, you'll play a crucial role in building on our culture rather than inheriting one. We argue to learn, not to be right. We ship fast, because working beats perfect. When we lose, we learn from it; when we win, we win together.
Your title is where you start, not where you stay, and there's room to grow into the work you're drawn to. Our team is 50/50 men and women with over 12 languages spoken.
If that sounds like your kind of team, we'd love to meet you.
We are looking for a Customer Support Specialist based in the Middle East or Asia to support our expanding European client base. In this role, you will be the frontline technical and operational support system for our customers, helping them troubleshoot product usage, triage data inquiries, and resolve daily ticket flows during EU business hours. You will serve as a crucial bridge between our global clients and our core engineering teams.
Location: Remote (ME/Asia) – Must be able to work EU time zones
Employment Type: Full-time
Experience Level: Mid-Level
• Manage the daily customer support queue, ensuring timely, clear, and accurate resolution of technical issues and user inquiries.
• Troubleshoot frontline software, data integration, and app usability issues experienced by retail and field teams.
• Document recurring customer pain points and technical bugs, collaborating with Product and Engineering to improve the platform.
• Help create customer-facing documentation, FAQs, and quick-start guides to enable user self-service.
• Maintain a high level of customer satisfaction by providing empathetic, solutions-oriented communication.
• Familiarity with CPG or retail tech workflows.
• Experience with data-heavy or AI-driven platforms.
• Basic understanding of mobile application behaviors or data integrations.
• 3+ years of experience in Technical Support, Customer Support, or Help Desk operations within a B2B SaaS environment.
• Proven ability to work independently and manage time effectively across remote, async environments.
• Experience utilizing modern ticketing and CRM systems (e.g., HubSpot, Zendesk, Jira, or similar).
• Absolute flexibility to work standard European business hours (EU time zone alignment).
• Professional fluency in Italian or French, in addition to English, to support communication with our European customer base.
• Demonstrate AI proficiency by integrating advanced tools (e.g., LLMs, automation agents, specialized GPTs) into your daily workflow to increase velocity.
• Ensure high-quality results by using AI to audit, refine, and stress-test your own output.
• Hit 10x productivity targets by automating repetitive tasks, allowing you to focus on high-signal, strategic problem-solving.
Link to portfolio (if applicable)
