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UK Property Transaction Research

In the last 2 years, were you a

*

A

Buyer

B

Seller

C

Both simultaneously (in a chain)

D

First-Time Buyer

How long did it take from offer accepted to completion?

*

A

Under 12 weeks

B

12-20 weeks

C

20+ weeks

D

Sale fell through

What was the single most frustrating or anxious moment between offer accepted and completion?

*

Who did you have to chase for basic updates?

*

A

My Estate Agent

B

My Conveyancer

C

The other side's estate agent/ conveyancer

D

No one - communication went smoothly

If an estate agent offered a shared progression tracker and communication hub, giving you full visibility over the property transaction and an easy communication portal, how would this affect your decision to instruct them?

*

A

I would actively choose them over a competitor

B

It's a nice-to-have, but wouldn't influence my choice

C

I wouldn't care

Would you accept a £49 'Digital Progression & Tracking' fee included in your final legal disbursements if it gave you real-time tracking, a shared communication hub and reduced delays?

*

A

Yes, completely reasonable for peace of mind

B

Maybe, if it noticeably sped up completion

C

No, I wouldn't expect to pay an extra cost