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Lender Issue Report

Use this form to report damage, late or missing returns, cleaning concerns or any other issue with a hire. Please report within 24 hours of receiving the item back, and don't clean, repair or alter the item until we've reviewed your report. We'll be in touch within 1-2 business days.

Full name

Lender / store name

Email

Phone

What are you reporting?

Order number

Dress name and size

Date item was received back

Date issue was noticed

Describe the issue

Photos of the issue

Clear photos of the whole garment plus close-ups of the issue, with the care label visible if possible.

Dry cleaner's note, receipt or repair quote

What outcome are you seeking?

Estimated cost

Original retail price (RRP)

I'm holding the item as received and won't clean, repair or alter it until The Designer Hire has reviewed this report.

The information in this report is true and accurate to the best of my knowledge.