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Explorer Academy - Admin & Customer Support

Explorer Academy is looking for a responsible, organised, and service-oriented Admin & Customer Support team member to support our daily centre operations.

If you enjoy working in a structured environment, handling customer queries, and ensuring smooth operations behind the scenes, we’d love to learn more about you.

Please complete the form below carefully.

BASIC INFORMATION

Full name:

Email address:

Contact number:

Home Address

ROLE & QUALIFICATION

Which position(s) are you applying for?

What is your highest qualification/degree?

Years of Admin / Customer Service Experience:

SCENARIO-BASED ASSESSMENT

A parent walks in and says, "I've been waiting for a callback for 3 days and nobody got back to me." You have no context, no record of this, and your colleague who handles follow-ups is not around. What do you do and what do you say — word for word?

A student walks in 20 minutes late, looks upset, and says they don't want to go into class. You have 3 other families waiting. What do you do first and why?

A parent asks you whether your programme is better than a competitor down the road. You don't have a scripted answer. How do you handle it?

Tell us about a moment in a customer-facing role where you genuinely didn't know what to do. What happened and what did you do?

A child walks in alone, looks confused, and can't tell you which class they're in. Walk us through exactly what you do.

AVAILABILITY & CV

Do you need to serve a notice period at your current role? If yes, please specify your notice period:

CV Link:

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