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MultiService Centre (MSC) — Online Client Application

Welcome to MultiService Centre (MSC). We aim to help residents of Oshawa and Durham Region navigate available community services, social support programs, and resources.

MSC currently operates online only. We do not have a physical office or dedicated funding for direct financial assistance. Submitting an application does not guarantee assistance. Our ability to help depends on available resources and established services.

Do not upload documents or provide unnecessary sensitive information through this form.

SECTION 1 — APPLICANT INFORMATION

Full legal name

Preferred name

Date of birth

Email address

Phone number

Preferred contact method

A
B
C
D

Is it safe to leave a voicemail or send a message?

A
B
C

Preferred language

SECTION 2 — LOCATION AND HOUSING

Do you currently live in Durham Region?

A
B
C
D

City or community

Housing situation

A
B
C
D
E
F

SECTION 3 — ASSISTANCE REQUESTED

What do you need help with?

What kind of support would help most?

SECTION 4 — YOUR SITUATION

Explain your situation and what help you need

How urgent is your request?

A
B
C
D

Is there a specific deadline?

A
B

If yes, explain the deadline

Have you contacted any organizations about this issue?

A
B
C
D

If applicable, which organizations have you contacted?

What barriers make it difficult to access support?

Additional information

SECTION 5 — DOCUMENT VERIFICATION

MSC currently operates online. Applicants must not upload identity documents, financial records, health card information, or other sensitive documents through this form. Document verification will only be arranged if necessary and we can discuss alternatives.

Which documents might you have available if a particular service requires verification?

Could you show relevant documents during a private online meeting if necessary?

A
B
C
D
E

What would help you participate in an online meeting?

SECTION 6 — ONLINE CONTACT

How can you communicate with MSC online?

A
B
C
D
E

When are you generally available for a meeting?

Additional scheduling information

Submitting this form does not automatically book a meeting.

SECTION 7 — CONSENT AND ACKNOWLEDGEMENTS

Applicant declaration: "I confirm that the information I provided is accurate to the best of my knowledge."

Understanding MSC's role: "I understand that MSC is an independent community initiative, not a government agency or part of Ontario Works."

Funding limitations: "I understand that MSC currently has no dedicated funding for direct financial assistance and cannot promise cash assistance, rent payments, or bill payments."

Permission to contact: "I agree that MSC may contact me about this application using my selected contact method."

Referral consent: "I consent to MSC discussing relevant information with another organization when necessary to help with a referral, subject to any further consent required."

Privacy and Personal Information Agreement

By submitting this application, you acknowledge that MultiService Centre (MSC) will collect and use the information you provide to review your request and help you find relevant community services and resources.

Your information should only be accessed by people authorized to handle your request. MSC will not share your personal information with other organizations for referrals without your consent, unless disclosure is legally required or permitted.

Please provide only information relevant to your request. Do not include passwords, financial account details, or other unnecessary sensitive information.

By checking this box, you confirm that you have read and understood this notice.

SECTION 8 — FINAL CONFIRMATION

Is there anything else MSC should know?

Final acknowledgement: "I understand that submitting this form is a request for review and does not guarantee services or financial assistance."