At Get Nutrihelp, we understand that unexpected events occur. However, because session times are reserved exclusively for you, late cancellations and missed appointments prevent other clients from accessing support.
Cancellations & Rescheduling: If you need to cancel or reschedule your appointment, you must provide a minimum of 48 hours' advance notice prior to your scheduled start time.
How to Notify: Changes can be made directly through your booking confirmation email or by contacting us via email.
Fewer than 48 Hours' Notice: If you cancel or request to reschedule an appointment with less than 48 hours' notice, the full session fee is strictly forfeited and non-refundable.
Missed Appointments / No-Shows: If you fail to attend a scheduled session without prior notice, the full session fee will be retained.
Pre-paid Packages / Courses: Late-cancelled or missed sessions that form part of a multi-session package will be counted as used and cannot be rebooked or refunded.
Timely Cancellations (48+ hours): Cancellations made with at least 48 hours' notice are eligible for a full refund or can be rescheduled at no additional cost.
Digital & Unused Services: Once a consultation or service has taken place, fees are non-refundable.
In the rare event that Get Nutrihelp needs to reschedule or cancel your session due to unforeseen circumstances (e.g., severe illness or emergency), you will be offered either:- A full refund of any pre-paid fees for that session
- Priority rebooking at a mutually convenient time
I understand that Get Nutrihelp operates a strict 48-hour cancellation and rescheduling policy. Cancellations or rescheduling requests made with less than 48 hours' notice, as well as missed appointments, will result in the full session fee being forfeited.