Please take a moment to review what’s required before starting.
This form takes approximately 3–5 minutes to complete.
To get the best result from your review, it helps to have:
• Photos of the heat pump, cylinder and pipework
• Controller or thermostat settings
• Any error codes (if shown)
• Basic system details (if known)
If you don’t have everything, don’t worry — just submit what you can and we’ll guide you from there.
You can also send photos, videos or voice notes via WhatsApp on 07587982538 at any point.
