- Act as first point of contact for wholesale customer enquiries via phone and email.
- Manage the end-to-end sales order process, from order entry to dispatch and delivery follow-up.
- Troubleshoot order issues, delivery delays, stock availability, and returns, ensuring timely resolutions.
- Find creative ways to reach out to new potential customers and build interest in Blue Sky product lines, secure new orders and expand into new markets.
- Maintain accurate records of customer interactions, orders, and communications.
- Liaise with all Bluesky departments including Wholesale, Warehouse, Accounting, and Retail Locations to ensure customer needs are met.
- Proactively follow up on outstanding orders, backorders or customer requests to ensure nothing is missed.
- Participate in marketing efforts for the wholesale division as directed
- Monitor customer satisfaction and escalate any recurring issues or feedback to management.
- Provide product information, availability updates, and assist with B2B portal use if applicable.
- Contribute to continuous improvement of customer service processes and tools.
